Now that I have redpocket $10 plan active , If I refill another $10 through cellnuvo , how will redpocket consider the new $10?
1, extend expire date to another 30 days from existing date ,
Or
2, expire in 30 days (override existing expire date ) ?
If it is case 1, I dont mind refilling like 6 times of 10 gold now to make sure phone line works for next 6 months.
If it is case 2, we have to be very careful to refill it on every 29th day, and expect cellnuvo to finish refill within 24 hours. Otherwise service will interrupt.
Don't try this without confirming it will work with RP Chat. I suspect a new payment will override the current billing cycle rather than saving the deposit for use with the next billing cycle.
Thank you soooooo much for your informative response and link KentE!!! I'm thinking about all this and "IF" I want to continue. CN is gonna have to really up their silver rate opportunities (which they said they would in the last mass emailing) that convert to gold to even pay the Essential RP plan of $10.00 a month = 10,000 CN Silver = 10 CN Gold
Soooo... has anyone actually accessed the CellNUVO website lately??? If not... you need to go read it. VERY interesting...
jamielih, still stalled out trying to enter MEID? I can't figure out why they need MEID at all anymore in the app. Or the device phone number, for that matter. (Device phone number appears to be important for paying Red Pocket, but it doesn't seem like it should be necessary to come from the app installed on the same phone....... we just need a way to enter the phone number attached to the account that we want to refill.)
Oh, darn..... if the MEID in the app is somehow important for a Red Pocket refill, there's a potential double whammy for those who have "temporary" phone numbers, and have changed devices.
Fresh off the press from CellNUVO... Sooooo... I guess I'm about to proceed with their instructions:
When I search your number --**** on red pocket, it is coming up closed so I am not sure why Red Pocket would tell you that. If they are unable to restore that number you can ask for a new one assigned. Please contact them again and tell them it is showing Closed on RP.
Once you have your number set, you will need to make sure the number showing in your app is the same number- if it is different please let us know so that we may update your account, otherwise top ups will not go through. Once your number is active and set on both Red Pocket and in the updated app, here are the steps to choose a monthly plan and use your gold to pay:
In the updated cellnuvo app:
Go to store
Go to Pay My Red Pocket
Enter in account info
Enter in the amount you want to pay red pocket - if you want a $10 plan, enter 10 gold for example (you can view Red Pocket’s plans on their site).
Click start purchase
Thank you and please let me know if you need further help.
I think the CellNuvo app is not ready to accommodate all the features listed on cellnuvo.com, including the feature to bring a phone to CellNuvo to set up a new account.
This info is so precise and informative it doesn't have the tone of a CellNUVO support reply. If you had left out every other word or in some way made it more cryptic it would seem like the CellNUVO support replies we have come to expect.
Soooo... just called RP, again... they did admit that they saw my account and my phone number was closed. They gave me a new number and I just sent the new number to CN Customer Support @ https://nuvosupport.atlassian.net for that number to be inputted into my account and app. Once I hear back from CN that all has indeed been inputted; I'll follow the CN instructions to send RP their Gold.
Oh... BTW... RP setup my number and plan over the phone. When I try and use the phone I just get a Red Pocket answering bot, just as if you called them tollfree. Soooo... when I do my top up or pay my gold, hopefully I'll have actual phone service. This also answers questions, by many here@ nthcircle, do you have to use a CC to get your new number, etc. because I did not.
If you have never had correspondence with CN, use support@cellnuvo.com They will issue you a Customer Request number and send it to your email address, so you can continue your communication there.
That email was pretty specific from CellNUNO that the phone number @ RP must match the phone number on your CN app. I started my CN Quest sitting back waiting before I acted because everything was so unclear how to proceed. It may still be that way... but so far... all is working as CN said and it appears RP had dropped the ball when I first contacted RP asking questions. I'm sure I won't hear back from CN until tomorrow about updating the new phone number on the app. BTW, I did click "Escalated" on my ticket @ the nuvosupport.atlassian.net site, which seemed to have a faster response.
There are several new five star reviews of the app in the Google play store, but one says CN is not signing up new customers yet, while the other reviews imply that people are swiping and earning.--??? EDIT: Just looked at the reviews again and the all "now" say "for an older version", which was not the case when I first saw them, provided that my brain is not going south.
