Maybe we should request support@cellnuvo.com (or their Atlassian ticket system) provide information on how to update the phone number that's stored in the CellNuvo app?
Yes, That's the reason I can't refill RedPocket, the number in the app is not my number. I guess you could install the app all over again and enter the correct info but then I think you would loose all your gold as it may be viewed as a 'new' account.
Hi, jake. (Actually, I just read everyone else's helpful info, and try to put 2 and 2 together-- a number of other members know more than I do!)
A 'Closed' account is the most vexing issue. I hope the number wasn't really important to you, because retrieving the old number will be difficult, & very likely impossible, at this point. I don't think anyone's been successful in having Red Pocket reactivate a number that's shown as Closed for a long period of time. And I don't think anyone has been successful in getting CN to do this for quite a while either. And it appears to be certain that an attempt to refill a Closed account will fail.
(FWIW-- this seems to have happened to a lot of us, because the previous company that handled phone numbers for CellNuvo went out of business, and didn't finish the job of properly transferring all the numbers to Red Pocket--we can blame CellNuvo, we can blame that previous partner, or Red Pocket: but none of the blame is likely to help retrieve those numbers at this point.)
We're all still trying to figure out how to make this work-- it would be a lot easier if CN would provide a real FAQ for how to do so! In theory, you can open a new Red Pocket line (with a new phone number), and then tie the RP line to your CN account for payment. The catch is that nobody has a confirmed working method for dong this without having to pay the first month's charge from Red Pocket out of your own pocket........it seems like there should be a way. And I don't know that we have a confirmed case of anyone starting a new RP line out of their own pocket, and successfully getting CN to refill it later-- but I think we may be coming close to that.
The interesting trial would be to
1 ) start a new Red Pocket line (with a new phone number). If possible, set it up without funding the line, pending initial refill.
2 ) Get CellNuvo customer service to correct the phone number showing in the app, to match above. (As noted by others, no one has done this yet. Being able to do so depends on if Red Pocket will issue a phone number while the status is still Waiting Initial Refill.)
3 ) Use the app to transfer 11 Gold (as jamielih is tryng, $10 + tax) to provide initial funding. (But jamielih isn't trying step 1 because he has an active #, and doesn't need step 2 because his numbers already match )
4 ) Cross fingers.
5 ) Report back here.
They don't match. See background section of this post: https://www.nthcircle.com/forum/cellnuvo/1056-update-me-please-on-the-latest-with-cellnuvo?start=30#17534
jake, that info, you gave us (active, plan) is from CellNuvo app. All we know from CN app - your gold is safe! :evil:
- Did you try reactivate phone lately? or at least PRL and Profile update?
- Did you try to register at https://www.redpocket.com/? Were you successful?
- Could you try to check you phone ESN/MEID number at Bring Your Own Phone | Check Compatibility | No Activation Fees and let us know results.
Do people succeeded in paying their big four accounts have their big four numbers matched with their numbers in app?
Absolutely not.
Then why should number match between redpocket number and app number be so important?
I totally agree it's incompetence and unwillingness to spend the money on fixing the issue.
It's a shoestring operation. The notion that it's some sort of normal company is pie in the sky. It's hardly got any customers and it's office address belongs to the company that funded it. The two people who started the company have multiple other interests. Cellnuvo is part time for them. They outsource as cheaply as possible when they need something done. You can tell that from their website and non working processes and customer support.
The signs were there from the beginning and were amplified every day there was no service and no communication starting three and a half months ago.
So long as customers are willing to stick with cellnuvo and swipe, cellnuvo doesn't care if they spend an infinite amount of time and are inconvenienced. Cellnuvo will happily spend and do as little as possible if customers continually demonstrate they don't value their time.
Thanks for the correction about the non-matchng numbers, jamielih!
Your link gave me reason to go back and read the transcript you added from your Red Pocket Chat. Kudos to RP Chat agent Leslie for making sure you understood that potential loss of days and allotments.
CellNUVO commented:
Yes the different numbers is why the top up has not gone through- I'm submitting your information to have it changed and then the top up will go through. Thank you for providing those numbers.
You right, but expecting logical and clear thinking from CN does not make sense. Perhaps, they handle big4 and RPocket payments differently.
On the other note I suspect that CN deliberately handles things that way. If all would go smooth they would have to cough up too much $ at once. 'Though this be madness, yet there is method in 't.'
Just for fun, I followed instructions on CellNuvo's site to setup a new account. Installed app on a phone that's not on CellNuvo service. Got stuck in setting up new account once I opened up app, because it's asking for "CellNuvo Phone Number". Technically I don't have one of those for this device.
You nailed it. Why would it be a problem for redpocket numbers? Because there are too many redpocket accounts waiting to be funded. Technically does it make sense to discriminate against redpocket numbers? Hell, no, even a dumbass coder will know parallel coding is the best thing. Financially does this make sense? You got the answer.
One or two people may overcome this by matching this number thing, but then new excuse will pop up to reject payment.
So I charged forward in setting up a new CellNuvo account by using the phone number on the device. Then the next step asked for MEID. The app didn't accept my 18 digit Dec MEID, as instructed in the app. Should I ask CellNuvo for support?
Should I ask Powerball ticket system for a jackpot?
Did you try the hex version? Or does it specifically ask for the DEC?
Maybe try copy/paste into Ting checker to make sure everything's good?
Hex, 18-digit Dec, 17-digit Dec caused the app to declare "INVALID FORM DATA" when I clicked on Activate. App version is 2.74.
ESN is good, because phone is active on Tello.
I suppose the App could have reached out to ESN checker & found that it was currently active on Tello (somehow) & rejected it, because it was not 1 of the carriers that the App could currently pay for.
But I doubt that, because I believe an ESN checker that CellNuvo would have access to, if any, would only tell CellNuvo whether it was a Sprint whitelisted ESN, whether it was blacklisted, & whether it was free to add to new device. I highly doubt that the CellNuvo's App can discover that the ESN was on Tello specifically.
I bought 10 gold yesterday to redpocket , now it works with 500/500/500 as per my redpocket account , expire date 1/5/2018
Thanks for the update, min68 !
I'm trying to do a correlation test-- would you mind sharing if your Red Pocket phone number is still the same number indicated in your CN app? (i.e., your original CN phone #? Or is your RP # a replacement #?)
Yes they are same phone number, i.e my Cellnuvo original number. I ported it to Redpocket GSMA 2 or 3 months ago.
Thanks, min68! Useful info about the numbers matching, and it's good to hear about another conversion to GSM, too.