I just realized my screen shot shows all 40 something of my fav sites across the top of the screen. Oh well, the NSA knows so why shouldn't all of you!
Not to worry, I don't see anything up there that might get you in hot water, except for that one icon.:dry:
Here are mine:
App Version: 2.72
Plan: Red Pocket Infinite Plan
Payment Option: Pay my Red Pocket bill
Payment Amount: 5
Payment Submitted: 2017-12-03T20:33:25
Payment Successful: ~2017-12-04T14:10:00
Note: Since I'm on the Infinite Plan that expires at the end of the month my expiration date is still 12-30.
Anyone have success paying into Sprint 1 year free plan? Need to send my 2 fiddy.
I have
Where do I get my Sprint acct #? Does not show on the app.
I got on chat and he said I'm all set up now. I gave him my original number. I asked if I will have 500 text talk and data from the $10 plan. He said yes. I check on myredpocket and still shows the $5 cell nuvo plan...
From the bill. My sprint > View my Bill and it is in the top right corner
I see it... had to log in on a browser, not the Sprint app. Thanks.
How should we input in Cellnuvo App?
In my app 2.72 store , if select redpocket, I wasn't asked for plan, just Account number and pay amount.
I am assuming account number is what's shown in my Redpocket account, it's not my redpocket(original Cellnuvo) phone number, correct?
Pay amount is number of Gold or silver? I input 10.
The "Start Purchase", and confirmed. But nothing in my payment history, no Gold deducted.
I did take photo of screen which shows transaction date and confirmation number.
Nothing will show in payment history until CN has confirmed the payment went through with the vendor.
Yes, the Red Pocket account number, and the number of gold to transfer.
There is a 'working theory' that you'll be transferred to the plan that matches you gold transfer request. (It's worked for some).
Another member got a recommendation from CN that there may be difficulties if the phone number showing in your CN app does not match the active # on Red Pocket. (For example, if you have a 'temporary'/replacement # instead of your original #.) I'm not aware of a way to fix it via the app-- if the payment fails, knowing that info may give you a place to start if CN tells you the payment failed to go through.
This is great, combined with the Sprint 1 year free... about $30-45 gold for 12 mo of svc!
Tried to pay through CN app - two different phones and instances. Paid exact 10 Gold each time.
First account with my original CN phone number restored went through ok and temp CN plan P005NUVO 50/50/0 was upgraded to RP M010CDMS 30-day $10 500/500/500 plan. That was over weekend so it took longer then 24hrs. However 50/50/0 from previous plan was lost not added (just FYI). transaction shows in app purchases section.
Second account with my 'temp' RP number still active and old number present in CN app was rejected and I received CN standard 'we tried but error processing top up' email.
Wish that CN app had a box to include phone number on the store page while purchasing, but I have a hard time believing in CN's good intensions after all.
"Second account with my 'temp' RP number still active and old number present in CN app was rejected and I received CN standard 'we tried but error processing top up' email."
That's the key. Number in nuvo App should be your temp working number. Not the original #
Everybody with this situation should email support@cellnuvo.com and problems will hopefully be solved.
I gave them all information but the robot just talked shit.
Thanks for this report, FoolsGold!
The theory that a discrepancy between the phone number shown in the app, and the actual active phone number, might be critical was (I believe) first posited by Fraiser1. It didn't seem to most of us like a likely problem. Mark has since gotten a reply from CN support that indicates it is an issue. This report seems to confirm that it's important.
I'm guessing that it only matters for a Red Pocket refill-- but I also guessed that it didn't matter with Red Pocket, either...... and I was wrong then.
Of the 6 failures to transfer funds I've kind of been tracking, at least 3 members seem to have temporary numbers-- which means their Red Pocket number doesn't match the number in the app. (And at least one is trying to refill a closed account.)
The key is incompetence and unwillingness of CN to address often simple tasks. They have a Red Pocket account number, so a slight effort would resolve this issue. How do you expect to pay for other big-4 telco accounts, if they cannot handle RP alone or CN's own user base info? I got a feeling that all CN support is one part-time person (new every week) + bots randomly accepting or rejecting cases :sick:
I'm pointing this message directly @ KentE. You seem to be the most informed and "finger on the pulse" of any about this CellNUVO fiasco.
So, I've been without CellNUVO phone service for over 3 months. CN has finally started emailing me after I have opened numerous tickets then "Escalated" them!!! Now I'm bouncing between RP and CN. CN says they can't help me because in their search on Red Pocket they show my phone number "as closed". So CN support said contact RP because CN can't close and reopen numbers??? I did as CN said, then RP said they show no account or phone number that has been ported from CN to RP matching my phone number. I feel like a ping-pong ball.
KentE, do you have ANY ideas or suggestions??? My account package still shows NUVOINF, Status Description: ACTIVE, Account Status: 5.
Oh... KentE...
In the "Store" I have 6 different pay bill vendors, one of those being "5 Gold Top Up - Infinite Plan" = 5.