So error 15 is a combination of a few things, really what it boils down to is we get cell service info from the network to populate the device and our app. Sometimes that doesn't happen as quick as we think it should. So we get an error 15
Here is the fix
error 15 package not found:
Assuming the user has successfully entered an activation pin, from within CellNUVO app they can go to Settings>Cellular Service Status. This will manually request the status and should retrieve and store the package code.
Now that's not a real good fix, right? It shouldn't be behaving that way in the first place, so we have already fixed our code so we won't see that happen in the future
Tethering - we built out our system to allow our support to easily turn some features on and off (roaming for example). We didn't build that out for tethering. Why you ask? Since we launched in October of 2015 no one asked for tethering. Now you are asking and it's a laborious task right now. This is an issue we are actively addressing. We are also working on allowing people to turn off features they don't want, like no data no voice no SMS etc
Tom
Chelle - service status five is good it means device active. Let's do this - send me an email with imei or account number and I'll take a look and see what I can see on our backend
Phone ported from Ting in just minutes, all functions working properly just one hiccup , cannot get the Cellnuvo app to function so I can earn credits! Had the error 15 code, got a new activation code to try again now getting a Pin 0 code and app showing zero credits?
Yep, tried those steps, to fix the error 15 code, website shows activated with credits, the app is the issue. When entering a new generated activation code the new error Pin 0 and Status shows nothing....betting it has something to do with the second activation code generated which corresponds with active code on the website.
Agree, I reached out to support for another activation code, will try a fresh install after they get me a new code, seems the website will only allow you to self generate one code.
I have a phone that I removed from RingPlus about a week ago, so it does not have a phone number associated with it.
I'm trying to activate it on CellNUVO but it seems to be insisting on me entering an existing phone number. I would just like to do a BYOP activation, not a port in.
Has anyone else tried to port-in more than one phone?
Are we able to have several phones in one account?
My port-in is stalled now and it won't allow me to get off the status page under "Account Status". It shows this message - "Your port data is complete and will be processed shortly". It has been that way for a couple of hours.