The odds are that all numbers are safe and will eventually be recovered regardless of what CellNUVO eventually does provided one does not allow too much more time to elapse. The real problem is that CellNUVO has declined to provide a statement regarding the current legal status of those numbers and that is something to bear in mind.
However, if you are truly concerned about a given number and it is really important to you, then you could attempt to port now and if that fails, you could file an FCC complaint. That would likely afford extra safety to that one number since a case file would be opened on it.
"We are in the process of providing services to all who have been affected first and foremost. We will be addressing specific phone numbers and account details very soon."
Personally I just don't understand doing it this way. I truly feel sorry for all those with issues right now and I have been trying whatever I can to help them (though it seems most issues require cellnuvo support intervention anyway). However we can't all just keep waiting for every little service issue to be resolved. It is coming up to two weeks without numbers and there are a number of people who are running out of temporary data/minutes already. Some people rely on their original numbers. Perhaps I am mistaken but it seems cellnuvo are focusing on the trees and not the forest.
I don't think there is anything to worry about - things will get back to normal. However this is taking a long time. The last update notice seemed to imply we would be back to normal within days and by 1st September at the latest since bonuses are supposed to start then. The end seems much further away than that and waiting around to fix activation issues isn't really helping. I don't even know if the silver I'm swiping for is even crediting properly since all balances are frozen. Cellnuvo are asking for complete trust here and that is a lot to ask the longer things drag on.
I've been a big supporter of cellnuvo and even I am getting frustrated.
"Perhaps I am mistaken but it seems cellnuvo are focusing on the trees and not the forest."
I would be more cautious--all that is known is what is being conveyed in these messages from Support. We have no way of knowing what is happening behind the scenes. It could well be that everything will come together quickly although things could drag on for a long time and the ultimate outcome might not be entirely palatable.
For me personally, I am not going to get frustrated since that serves no purpose. Instead, I am going to address the problem I mentioned above no later that tomorrow night if CellNUVO does not provide credible and verifiable information by then.
At that point I will turn my attention to other things and once the dust settles do whatever seems sensible then.
This is not something worth losing sleep over. The sensible thing is either to focus on other things or if there is something you really need like a device being released or have a real concern about losing a number, then file a complaint with the FCC and let the system work on your behalf.
I agree completely that better information and timely updates about progress would allow us all to do a better job of making decisions-- being left in the dark is frustrating, since one must make decisions without any basis. The lack of those updates, in my view, lands squarely on CN's doorstep, even if workload pressures make doing so difficult. The lack of being able to provide a concrete timeline does not.
oldbooks1, you and I have come down on the same side of the 'robust enough for the intended purpose' discussion before-- when I think we determined we both still had landlines for that reason, despite the high price tag. In that discussion, when others were surprised at me still having a landline, I eventually came to the conclusion that a combination of less-robust routes could logically provide the reliability of a single 'most-robust' option.
My cellphone 'strategy' tries to take this into consideration, as it appears yours does as well. If "can't fail" is an important criteria, one needs to either be on the big 4 or direct subsidiaries (and still have a backup plan, since I don't believe any cell phone is truly robust), or plan ahead with a descending ranking of "robust", with appropriate backups. You have done this by electing CN to use as an occasional-need phone: I do it in using my CN device when I want a specific type of phone for jobsites, and utilizing Google Voice. In my view, CN is robust enough to use for some targeted purposes, but not robust to use for critical needs unless one has a fallback plan.
Not everyone can always afford "most robust" options-- including me. Accepting 'less robust' as an acceptable path for financial reasons or otherwise, implies that one is accepting the "less robust" aspects of the path chosen.
I have no disagreement that CN could, and should, have done a better job of providing the info we need to adapt to a "less robust" provider path.
I probably should have more common sense than to admit this in a tech forum but I still have a landline. As to the handsets attached to that line, let's say they have not been available for purchase for quite some time.
Same here! We have had the same land line number for 39 years and my wife doesn't want to lose it. It's also connected to our old-school answering machine. Obviously, early adopters we're not.
I can still see the little copper wires from our old landline poking out of the ground. Maybe there is a way to connect them to my Cellnuvo phone and get it working on the Verizon network.
To be completely honest, I would have dropped it long time ago if it wasn't for my wife. She works from home a lot, spending hours on conference calls, and reliability is her main concern...
Wow, interesting responses from those with landlines! (me, too). There may be some interesting claim that could be made about the prevalence of landlines in our small sample of CN users!
I have had Google Voice with an Obi device as my "landline" since 2009. My wife did not want to let go of the true landline at that time, but after having the google voice device a few months, she was fine stopping the $30 to $40 to month.
On the other hand, here is a data point that is relevant to the current issue.
Neither of my CellNuvo devices have worked-- the dread 000-000-xxxx number problem.
I have not reached out to CN Support (or Red Pocket) in any way, and don't believe I've even mentioned it in the forum discussions. I'm not dependent on the phone, and thought I'd wait while those with a more pressing need were being helped.
I just powered on one of the phones. It went through hands-free provisioning without issue, and is now active with a 630 area code. (I have not yet placed a call.) The other phone is at home, so I can't check it.
If nothing else, this seems to indicate that CN (or ?) is capable of identifying that a problem exists on (some) lines, and is addressing those issues that they see even without being notified.
@KentE -- that's very promising for those still having issues with the 000-000-xxxx issue. Now let's hope that CN can get through that backlog of issues and start focusing on restoring numbers...
I believe honestly that 3 persons are working to transition each CellNuvo subcriber account to the new platform, one account at a time. If my belief is reflective of reality, the transition can only go so fast.
We have GV on Obi and magicJack as backup. Unfortunately, VoIP is still not as reliable as landlines are. Depending on your home network and internet service, they have hiccups - not acceptable to my wife.
Is there any apn setting I need to do for red pocket. I didn't see 4g so far. I thought because the signal is weak at home. But might not be the case. Thanks.
As to the handsets attached to that line, let's say they have not been available for purchase for quite some time.