The reaction I have to such a method yielding a result that permits inference is captured in a famous painting by a Norwegian artist.
[sub]Congrats to those who have at least some services. For those of us who are still without service, it seems like CN support is not even responding to email inquiries anymore. The last I heard from them was last Sunday morning. Since then they have been completely silent with regard to my follow-up emails and my line status.[/sub]
I emailed support today about my 000-000-xxxx non working phone and they replied within 2 hrs that they would escalate it to get it fixed for me asap. I am glad this was not my primary phone.
@112059, is this your first email to support? Please keep us posted.
Yes. I will.
It's a good sign that at least support is not sending out canned responses anymore.
Mine still could not update prl, even after reset (##72786#). Email to support@cellnuvo have no reply either. Looks like they have been kidnapped by UFO.
"Escalate, escalate....dance to the music...." -- That does sound positive.
My phone is working now with 331 number. Now I wonder why it took them so long to figure that out. Never received an email about it either. I truly hope all the others who haven't regained service do so quickly.
Thank you ALL for all the advice and encouragement that you gave me here.
Glad to report my phone is working now with 630 area code. I just updated the Profile and PRL and it worked. They didn't send me an email notifying me. Calls are working fine. Thanks.
The night is darkest just before dawn.
Good to see some getting service
I am becoming very hateful because my phone is still stuck with that stupid 000-000-zxcv number and not working.
@Hog. I am hopeful they will get yours fixed soon as well. They also need to bring our old numbers back and allow us to refill data with our silvers. Pre-loaded 100MB data gets used up pretty quickly.
"I most definitely reject the hypothesis that having a coherent strategy implies in any way that it is possible to offer a concrete timeline instead of "soon" I also reject your apparent hypothesis that not being able (or perhaps willing) to provide a firm date implies that there must be no coherent strategy.. The 2 are not fundamentally the same, and do not need to be tied together".
I think there may be a confusion arising from semantic rather than substantive issues. If that is that case then I have caused that confusion by failing to explain my point clearly and I apologize.
As to your observations regarding the implications of depending on others and the associated uncertainties that entails, I absolutely agree with you. However, I do not think that is at all in conflict with the points I was trying to make.
Let me try to simplify and see if I can be more clear.
The phone I manage on CellNUVO is rarely used but it serves a specific purpose. This weekend such use will be required. For the past 13 days the phone has been out of service. If it is not usable with its old CellNUVO number by Saturday a messy situation will arise.
So I have to decide how to handle this situation. There are multiple options, none of them convenient and all of them entail effort and cost. So the question is: do I hope for the best or take action to ensure a problem does not occur?
In making that decision (I already know what I am going to do:) I can a) rely on hope, b) flip a coin, or c) attempt to use available information to make a decision that is likely to have the highest probability of being the right one.
I have elected c) and the main evidence I have relied on is what has happened so far. That allows me to formulate a view of what is the most likely outcome with regard to the CellNUVO number working by the weekend.
There is no "right" or "wrong" here. It is simply a matter of whether CellNUVO is a sufficiently robust service in its present incarnation to be used for any targeted purpose.
Does this mean, it will in fact turn out to be the correct decision ex post? I have absolutely no idea but that is not the point.
This is simply one of the countless decisions I have to make over time and by employing this approach outcomes on the whole are better than they otherwise would be. In my view, that it the best an individual can hope for.
In this specific instance, if CellNUVO had provided more information, I would have been able to make a better decision. Since the company has not done that all I can do is infer that the best predictor of their behavior in the next several days is what has been observed in the past 13 days.
Got reply from cellnuvo
Mark-Â
We are in the procesÂs of activating a temÂporary number to get Âservice
restored. We will adÂvise as soon as it is complete
I have four lines with Cellnuvo. Two of them work, two of them do not, but this is not my biggest concern... I would hate to lose one of my original phone numbers. I sent an email to support, asking if they could just say if our phone numbers are safe with them or not. This is what I got in response (again): "We are in the process of providing services to all who have been affected first and foremost. We will be addressing specific phone numbers and account details very soon." I'm very concerned!!!
I am reporting my experience, somewhat positive, hoping other users in the same boat can have some comfort.
I manage 4 phones. 3 of them updated PRL successfully with Chicago area numbers, the other Moto E 2nd generation phone had trouble updating. It gave me this "Error updating PRL ErrorCode is AUTHENTICATION" , then I ended up with a dreaded 000-000-xxxx number after I software reset my phone using ##72786#.
After reading some helpful posts on this forum, I did the following checking:
- It is ready to be activated at Tello.com
- It is ready to be activated at Tello.com
- At Red Pocket, I see conflicting things:
3A. Put my old Cellnuvo number here: Red Pocket Mobile Refill, it recognizes my number.
3B. On the other hand, when using my phone's MEID and SIM at Red Pocket Mobile Activate, it shows ready to activate.
3C. A bit surprised, using the combination of IMEI and SIM, it says "CDMSA: Device not accepted for 4G"
So my old phone number is at Red Pocket, yet there is no active service for my device. As many posters here suggested, this separation is probably the root of the problem.
Whit that, I emailed Cellnuvo support, basically said that the problem is on ther provider/server side most likely, not on my phone. With the 000-000-xxx number, there is nothing to update. Then, I provided my phone's IMEI (in restropect, I should included MEID too), old phone number at Cellnuvo, new phone # (000-000-xxxx), account username at Cellnuvo, asked for help.
Cellnuvo supports emailed me back and said it would look into it. By the end of the day the same day, it emailed me a local number, different from the temporary Chicago numbers beginning with 331. Now, a software reset worked smoothly. I had to do a final step to make outbound calls though, i.e., I had to clear the Google Voice integration in my phone by simply clearing data in an app called "Voice", otherwise it would just say " We could not complete you call, please try again later".
Overall, it is a unfortunate thing that we don't have phone service for a long time. However, with only a size of 3 people in the company(some poster said so), I would assume it is overwhelmed right now. I personally thank Cellnuvo for providing this service with its limited resources, and helped me resolve the issue in 2 emails. Wish Cellnuvo success in recovering our old numbers and have sustainable future for the company and us users.