CN requested a previous user to e-mail them the line number if they ran out of credits so that CN could temporarily reload them. I still think it is a good idea to avoid doing things through the RedPocket system until we get more news from CN regarding our lines and accounts moving forward.
You are correct.
However, it changes the dyanmic.
If the company provides updates and the users respond negatively then users obtain instant gratification and also some actionable information. As time passes and cooler heads prevail, the users are seen as being emotional rather than analytic and the company is seen as attempting to handle a difficult situation in an constructive manner.
What happens when a company does not do this, is exactly what has happened here. Users see themselves as "victims" who are not being treated fairly rather than as being empowered to make the best of a bad situation. Rumors spread and trust is lost.
It is certainly possible that providing information may generate short-term negative reaction but the long-run benefits far outweigh any short-term negatives.
Of course, as the wise man said, in long run we are all dead anyway.
Perhaps, the answer is to avoid having such outages in the first place and if that is not possible to know in advance how to respond to worst case scenarios.
Thanks MicrotonalBanana, I'll do that right now.
Are there others who was given 331 number earlier and not having the service yet?
I gave my temp number to CN yesterday as they asked for it to look into my case, and I have been waiting...
just wondering... I don't know how long I should wait.
I believe you've tried combinations of updating PRL, Profile, ##72786# (or your device's equivalent), but have you tried any of those combinations physically near a tower that is known to have strong Sprint signal?
What error do you get when you try to send a text?
My phone was given 331 number after updating PRL and profile. Later ##72786# triggered hands free activation, but still no service. I did these at home where I believe has a good signal, not sure how to tell if it's strong signal. Red Pocket Mobile Refill shows "$10 500 Minutes, 500 Texts, 100 MB". Right now I don't want to create an account on RP yet. I want to wait a little more as some suggested here.
I have tried to send a text every day since 8/26 and get the following error every time:
ERROR: Your service is expired and your SMS declined. Please refill online at Refill - Red Pocket Mobile or by dialing 611.
Both my phones are only receiving 3G data even though the Red Pocket refill page indicates 4G LTE should be the plan these lines are on. A few days ago I remember seeing people saying the same thing. Is that still the case? Or are most people getting 4G data connections?
I've tried those steps, but don't know where the tower with strong Sprint signal is.
I provided a screenshot of that exact same text message to CN support a couple days ago along with my RP number and my CN number and they had me up in running in the same day. If you are getting that error, then it is my understanding that everything should be working, you simply don't have a balance with RP for some reason. If you need service with this temporary number, then contact CN support and let them know you need an initial refill with RP...and then sit and wait and cross your fingers.
The very first message was "Welcom to Red Pocket Mobile! Please dial 611 for Customer Service. You many refill online at ...."
The second one was "Your airtime is expired and need to refill to continue service! Refill online at ... or by dialing 611."
After that, the error message has been "ERROR: Your service is expired and your SMS declined. Please refill online at ... or by dialing 611."
CN doesn't want me to contact Red Pocket. Any suggestions?? Thank you!
Guff, based on that error message when sending a text, you are active on RP, you just don't have a balance. If you need service on this line with a temporary number, contact CN support and provide them with the error message you are getting and tell them you need an initial balance with RP. And then cross your fingers and wait.
Thank you. I will do that!
Congrats to those who have at least some services. For those of us who are still without service, it seems like CN support is not even responding to email inquiries anymore. The last I heard from them was last Sunday morning. Since then they have been completely silent with regard to my follow-up emails and my line status.
On Sunday, Support indicated to me that my issue was being researched and they would "advise shortly."
This has not happened.
i hear ya!!!!
I kinda wonder what % of customers are still without service since it's taking them this long to work on the issues.
I think we have arrived at the point in the movie where the hostage negotiator insists on "proof of life."
The usual reasons for continuing to expect a positive outcome as the odds decline are evidence and belief.
At this stage there is a great scarcity of evidence and it is becoming increasingly difficult to sustain belief.
Someone could start a new Yes or No only thread on this forum, which might provide a significant sample.