I requested that my phone be released on Oct 11th
They said they would let me know when its released
I never heard back from them
Now I don't know if my phone is released or not
they added 250 for me. I emailed from my ticket from last week asked them to topup. Still have October 31 expiration though. I had tried topup with app. Didn't seem to work but maybe that did it.
Oct 17th, emailed CN (ticket opened), about buying top up through app but it wasn't applied to 2 accounts & devices weren't working.
Nov 1st, received reply saying accounts showing top up applied & if I still needed help. Top ups had showed up & both devices started working about 1-1.5 week prior to their reply. I had left ticket open to see if/when they would reply.
Nov 2nd, after they replied & replied again to ask 4 questions.
Nov 6th (today) I received reply answering my questions.
Over 2 weeks ago, data on 1 CellNuvo device stopped working, even though voice & text continues to work. The situation remains the same today at this moment.
When data first stopped working ~2 weeks ago, we topped up $5 on the Infinite Plan. Many times, we've ##72786#, updated Profile, & just for fun, updated PRL.
Thereafter, I submitted a CellNuvo ticket. There was no response to that ticket.
Over a week ago, we purchased another top-up, then did the following many times: ##72786#, updated Profile, & just for fun, updated PRL.
I updated that ticket ~5 days ago requesting an update, & so far there's been no response.
Yesterday, we topped up $5 on the Infinite Plan. Many times, we've ##72786#, updated Profile, & just for fun, updated PRL. Still no data. And no response from CellNuvo. And no change on ticket status on the Atlassian site.
The data on our 2 other CellNuvo devices continue to work.
Yes there is a new support site. When you email support@cellnuvo.com now you get a ticket number. You can click though to the new support site and sign up to see your tickets and their status.
GetHome,
When you e-mail Cell Nuvo now and they respond, the e-mail will say "CSR-***" (whatever inquiry number they assign you). I only figured this out when I looked in my Junk Mail folder under "CellNuvo."
Hope it helps,
Seh-hee
I got a canned response last week with a CSR-XXX (X= number) Heading but no info about a site to go to.
Their response is as follows -
—-—-—-—
Reply above this line.
Just confirming that we got your request. We're on it.
Now I see a "view request" that is appended to the end of the statement but, NO Instructions that I had to do this in order to communicate with "Support".
What lame-ass communications. Now I Have to Sign Up for a STUPID "Help Center". What a Fricking Pain. Just what I don't need, another damned log-in. Another layer of useless non-sense.
Would it have been too hard to explain that they now have a system that requires you click through a smaller text sized"view request" addendum? Then communicate with support through that portal?