I like to fix things myself whenever possible. If you don't want to try that is fair enough. I know plenty have had issues and don't want to get into more difficulties. We know CN is supposed to be getting numbers back to us after this past holiday. You suddenly lost text messaging. It is only logical to think that perhaps your number has been returned and you just need to do the updates to get it all working again.
Can you imagine if your utility company had a major fault and you didn't have water, electricity, gas or, worse of all, internet, and their response was "Everything is going well. We're working on finalizing our new app".
two weeks ago i dialed 72786 with meijer wifi and i lost my 331 number. i was in a panic to see that 000000asdf number. "why am i so stupid? why do i need data? what kind of dumbass would even think that 72786 will give you data? now, not only data but also voice and text are gone.... i hate myself." after i got back to the basement of my parents' house, i dialed 72786 without wifi again. thank god i got my 331 number back. god is mighty great. praise to jesus. i will never dial 72786 again, unless told by tom.
CN support or Tom needs to tell us what to do to get our numbers back and working again. We shouldn't have to risk losing what service we have just to try things that could make the situation worse. Really damn frustrating.