My phone stopped working yesterday and I get a Red Pocket message asking me to do a refill. I contacted CellNuvo support and they emailed back with this reply:
When I tried to do a $10 refill it asks me for my credit card or PayPal. There was no option for me to use my silvers. I emailed support again and have not heard back from them.
I think you are right to wait for CN to reply. How many min./texts/mbps would you have received for $10 if you had refilled yesterday, and was there an expiration date or whatever? Thanks
Not a good sign. Where did everyone's accumulated money, aka gold and silver credits, go and how do people use it to refill their supposed accounts, especially now that the people who actually have functional phones are not receiving notifications that their phones will stop working unless they pay the piper. Weird stuff.
"Oops! It looks like you forgot something!"
"Come back and complete your purchase"
"Hello Red Pocket Customer, It looks like you forgot to finish placing your order! Please contact us at cs@goredpocket.com if you have any questions."
No, I didn't open an account with Red Pocket before. I just followed CellNuvo's instruction to do a refill at Red Pocket after my phone stopped working.
Thanks. So it looks as if we can pay Red Pocket to refill our phones using a CC or Paypal without having opened an account with a password, address, and whatever is normally required. Peculiar.
from Cellnuvo or did you email redpocket?? Seems odd cellnuvo would say that. something doesn't add up They have never said that before and always have said that cellnuvo customer service would sort you out with more.
Maybe they thought you were a redpocket customer and not a cellnuvo one. You did say your redpocket credit had expired. Did you provide account details or just a blank email?