I'd like to explore how to transfer a cellnuvo account to somebody else.
There is obviously enough expertise on this board to state what is possible, what is not possible, and suggest workarounds.
Please review the following with those goals in mind. My thinking at present is that this is possible.
Let's start with:
Installing App on New Device
Apparently, to log into the app on a new device (for the new account owner), you need the original referral code or sign up keyword and the last 4 digits of the IMEI.
People have reinstalled the app and done this so it is presumably possible for a new account owner to do this as well on their own device.
I do not see any issue with retaining the last 4 digits of the IMEI for login purposes.
So the only outstanding issue I can think of here is whether the old account owner could subsequently install and log into the app. Is that possible and / or a concern for any buyer?
Opening a New Line on Red Pocket
Firstly, I understand that people have already moved their existing device to new Sprint providers and the cellnuvo account remains open. So the phone and cellnuvo account are divorceable and there are no IMEI issues.
Secondly, I understand that people have opened lines on Red Pocket and either the account number or phone number are used to initiate redemption.
So it appears possible for the new account owner to have the same set up as existing customers and a similar chance of redeeming on Red Pocket.
Housekeeping - Credit Card & Email
Apparently, sign up used to be on the website and email and credit card were provided.
My understanding is that it does not appear possible to change this through self service.
On the credit card front, the simplest solution for the old account owner would be to contact the credit card provider and cancel the card and ask for a new number.
On the email front, it should be possible to simply tell cellnuvo to change the email. It might take a long time, but I do not see any meaningful inconvenience here because the email does not seem to be critical to anything.
