My Red SIM (verizon) finally started working a few hours ago. I'm pretty excited. The only thing I had to do was go into APN settings and for APN i set it to vzwinternet and clicked saved and selected it. Then my 4G LTE data started working. My downloads speeds average 5 mbps upload averages 2 mbps. I set it to alert me once i reach 8 gigs. I do plan on buying a new galaxy S20+ and get another lifetime membership using the blue ATT SIM.
Chat is just via the website in the bottom right should be a bubble to chat
Apparently Monika says that porting is no longer done because they give customers what they want and people didn't want to port or were upset with how long it takes.
On my mobile, the chat feature is a bubble on the bottom right corner of their support page.
https://support.freemii.com/support/solutions
I learned from their Facebook messenger bot that support hours are M-F 10am to 5pm Eastern Time.
I did all my support by opening tickets on the customer care site or actual conversations or texts with Barkley. I just used messenger for information since that's basically all they do is pass on info to customer care.
Although porting is available to members who signed up prior to 10/1, according to her.
I'm bummed. Was told that Verizon says my Moto Z3 is "ineligible" for Red Network. Not sure why, it's paid off, and per Verizon is unlocked. Anyone have any ideas?
Is it active on another account/network? Did you buy it from Verizon, or? Was it locked to Verizon or another service prior to being unlocked? Maybe Verizon was mistaken about it being unlocked. Curious if FreeMii told you that's what Verizon told them about your phone being ineligible?
It is currently active on Verizon. Was purchased from them, and paid off. I rechecked with Verizon again today, and was assured that it was unlocked. All FreeMii told me was that is was "ineligible", per Verizon.
Sounds odd, but given FreeMii's problems with getting people activated, porting or not, on Verizon, I’m skeptical about FreeMii saying they were told your phone is ineligible by Verizon. To get some clarity, if you haven't done so already, I would suggest you chat with FreeMii again and mention what you said in your post about the phone being unlocked, fully paid for, and on Verizon.
I had an unlocked phone I purchased from Spectrum mobile that was locked to the Verizon network for 60 days, yet it was still locked to the Verizon network after 60 days passed and I had to call Spectrum to get it unlocked. So that is why I was wondering if Verizon was sure it was unlocked. Anyway, hopefully FreeMii will have an answer for you.
Is your Z3 currently active on the Verizon network? (Or have you swapped the SIM the Z3 originally used on Verizon to another phone that is still currently in use?)
(EDIT: sorry for repeating Isamorph's inquiry! I failed to click thru to the next page, and didn't realize the question had already been posed....)
Yes... it might be throwing up an error because you are already on verizon on that phone.
Yeah most people confuse deprioritzation with throttling and just believe that unlimited data means 25-75 Gb of lte. Most plans from the carriers themselves or their flankers(not MVNOs) are as truly unlimited as we can get for LTE. But with 5G, this can change. Verizon currently is offering fully unlimited with no throttling or anything on their 5G mmwave network.
Now I don’t mind at all that FreeMii isn’t offering truly unlimited - I want them to be more upfront about the data caps and issues. It’s the false advertising that irks me, not the actual AT&T plan or speeds. If they can’t remedy that, then obviously they don’t have good intentions.
The AT&T 22 gb and then 2G speed fallback is more than fine as a backup. FreeMii red is just awful because you get completely shut down at 9 GB.
It's my understanding that you get shutdown if you reach 9GB in a week. Am I reading that wrong?
9gb appears to be the "warning" limit on Red, and can be manually restored by cs. Blue seems to be throttled to 2g speed after 22gb. But the 22gb Blue was achieved within 24 hours, and the Red shutdown was use within 1 week. That's what I've gathered from the feedback so far.
This was my exchange with FreeMii on Messenger:
I understand it as every 9Gb at this point. Here are some snippets from my conversation with David:
Me:
Good morning - any insights as to what is causing this for people on Red who hit 9gb?
David:
Good morning. The ticket has been escalated to me yet but generally there is an excessive consumption alert for our data networks currently. For red and pink network. This means the network provider Flags any consumption every 9 to 12 gigs. This is based on moving averages of consumption. Currently national average is approximately 6 to 7 gigs of monthly consumption. 9 to 12 can be considered excessive We have to do a manual reset. But we are working to automate this process.
Are you experiencing disruption?
Me:
Yes, data is disrupted. Have an X over my signal meter, but appears that I can make outbound calls, but that’s it
Well, I take that back. I can’t make a call, it routes me to an answering service
I know that you mentioned Red and Pink are in Beta - will it flag every 9 gigs every month and require manual intervention?
David:
I will have the reset performed and notify you when it is complete. AndYes. For now until we are fully automated. Reset will be manual.Also please remember our policy on unlimited talk text and data.It should not be misconstrued as unreasonable consumption.
Me:
I don’t think 9Gb is unreasonable, especially when you reset get 22gb at full high speed every month, right?
I have a 20gb alert set up on this phone to prevent going over or getting close to the 22gb
David:
Understood. But the alerts are set with the network provider for every 9 to 12 gigs that are concerned.
OK. Sending for reset.
Me:
Thank you for the assist. Would I be better served on Blue? I hate to ping support and bug you guys if there is a 9-12gb cap that needs intervention
Unless you think the automation will be soon
David:
Perhaps. But there Is a fee for active external swapsAnd you’d have to be sure the blue network has good coverage in your area. Chances are very good though.
Automated research will be completed before December. However our policy on consumption will not be changing. You could still be flagged for excessive consumption if this is in fact the case
Me:
I guess I’m confused as to what would cause the excessive consumption flag. I always assumed you would get heavily throttled past 22Gb. Most people who work remotely around town, especially in IT where I do Remote Desktop, I would think 9gb wouldn’t be excessive. But I don’t want to break any rules
He goes on later in the conversation to say that my "excessive" flag was for hitting the 9gb in a week, but I'm not sure based on the previous indication that it could happen at every 9gb? So I'm still unsure... only time will tell.
Yeah 9 GB isn’t excessive or abuse by any definition of the word. If they seriously have a problem with that, they should list that cap instead of advertising “unlimited high speed internet” with slower speeds during congestion after 20 GB. That is blatant false advertising.
Still not ported/activated.
Got this on the 6th, so I thought I'd be activated this past weekend but no dice.
We just wanted to send a quick update. The activation process has been initiated. Due to carry restrictions, we have to white glove this activation and ensure all steps are complete. That means it's a bit more manual and that it takes a bit more time but we are now working on your activation. While the carrier begins the process of activation, please note you will experience service interruption.
Also in the event that either the information on the activation request was submitted incorrectly or if your current carrier rejects the port request, will need to correct the information and resubmit the activation request.
We will continue to send updates as we confirm progress with the carrier.
Tempted to just take a new number but that isn't really what I signed up for. This is gotten to be ridiculous.
Yes, ridiculous and unacceptable. Seems like it's been almost a month now. Maybe it would have been easier to port your AT&T number to a place like number barn or another carrier first, and then port it to FreeMii from there. I'd keep on contacting FreeMii support and express your displeasure at the delays.