Hi folks.
One of our new customers suggested I come on here and Introduce myself. My name is Tom Mannix, and I am one of the Co-Founders of CellNUVO.
What a totally crazy week this has been!
First, for those who reached out to our support this past Monday through about 2pm on Tuesday, I need to apologize - the tsunami of new customers really jammed our support staff up, totally unexpected but great to see so many new folks coming on to our network.
When we saw the spike in calls and support emails, we staffed up and put all available hands on deck doing support - I mean everyone.
If you contacted us and were not happy with the support you received, or were not happy with the results of our support, email me tom@cellnuvo.com. If something is broke on our end, you let us know and I will make it a priority to fix it.
Speaking of breaking things - you folks sure do know how to to find things on our website that aren't clear or were not 100% accurate (we think we got most of this addressed). Even better, some of the questions you shot over to us made us rethink some things.
We dumped the 2500 min. earn per month. You said you didn't like it, so we dropped it. Now you have to earn just 1 credit per month.
You wanted to be able to quickly turn roaming on or off, we now have a dedicated support set up to take those requests in - roaming@cellnuvo.com.
These are the two big things, there were a lot more that we did, or soon will be, addressing.
Now some really good news, we have been working on making our service bigger and better and we will be launching an update to our app in the coming days, and no its not that different then what you see now, its just better because there will be more partner messages,, better credit earning opportunities and sleeker.
This updated version launch is the precursor to....our iPhone version coming out. The target on that is 30 days, that's our target, things can go wrong, but that's the target.
Anyway, I really want to welcome you all to our service - this is exciting for our team, and hopefully exciting for all our new users.
If you need something, or if something isn't right you can email support - support@cellnuvo.com.
If you are in Chicago around the South loop and it happens to be lunch time, shoot me an email, there is a great beef stand right under our office, I'd love to take you to lunch and get your feedback on our service.