Did you do Profile updates too?
Profile update on the ZTE results in "The operation failed. Authentication failure." Profile update on Core Prime results in phone attempting to perform Hands Free Activation unsuccessfully. Major bummer.
Same here with 2 out of 3 LG Tribute HDs. One updated flawlessly. The other two get the authentication failure messages when performing profile and PRL updates.
I am very sure that it is a phone issue rather than a tower issue. I have three phones with cellnuvo: zte speed, lgvolt, and motoe2. Only Zte speed required a device reset and failed in prl and profile update, and its new phone number is 000-000-wxyz, which is invalid. This invalid number can't provide the phone network connectivity. That is why prl and profile updates won't work. Actually firmware update fails too.
What is your new number for the zte speed? I guess 000-000-????
My zte speed has the same issue.
My failed Tribute HD shows 000-000-XXXX for phone #.
I believe it's highly improbable that 3 different phones located within inches of each other would all suddenly have similar issues when all 3 worked last week in the same location. But I admit it's just a probability thing. It's possible all 3 phones developed the same issue at the same time coincidentally.
Other observations:
ZTE signal strength: 0 dBm 99 asu
Core Prime: -115 dBm 25 asu
Neither can recover it's CellNuvo service.
Compare Moto E 2015 on Tello: -113 dBm 27 asu, located within a couple of inches from Core Prime, and is able to access voice & text.
PRL version:
ZTE 44063
Core Prime 44064
Moto E 2015 on Tello 33046
Where are gamescan and comintel when we need them?
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[/ul]That is why prl and profile update fail. I have emailed support for help. I did not know so many people have the same problem.
I must say that CellNuvo is a very interesting approach to cell service and certainly the most imaginative and innovative model I have seen.
Just from looking at the number of posts here, it obviously engages users in a very intense way and the accumulation of credits seems at times to be almost a goal in itself.
Latest mobile use statistics suggest there has been a massive increase in data usage this year probably reflecting the return of unlimited plans. With users now consuming around 5GB/month, CellNUVO would not seem to fit well with that pattern unless one were a truly motivated swiper. Certainly paying for that volume in cash can be done far more cheaply elsewhere
The actual "value" to the company of payment via silver as opposed to cash may indeed be higher. Since the cash rates are competitive it would not seem necessary to have a lower "price" associated with silver payments. Of course, we do not know yet how this will work out in the new setting. In a sense the silver price is not fixed because the real cost is the amount of silver earned per unit time and that is highly variable. At the actual debit point when using the service no distinction exists between easily- earned and hard-to-come by credits.
One thing I do not understand is the perspective of the ad sponsor. Normally the idea is to expose a potential customer to several impressions and to reach as many potential customers as possible. Here the approach seems to be quite different. Users who accumulate large balances must be seeing the same ad literally thousand of times. However, it seems to work and that is all that matters.
Now you believe that it is that stupid wrongfully assigned number 000-000-wxyz rather than cellphone tower, don't you? It is not even a valid phone number. How can redpocket provide you network connectivity? The term authentication failure speaks for itself. Your phone is not even recognized as a member in redpocket yet, no valid profile exists yet, no cell signal is allowed to your phone yet, of course prl update and profile update are meaningless. Before your phone gets a valid phone number recognized by redpocket, prl and profile updates are jokes.
Now the real technical question is why some cellphones such as zte speed were not assigned a valid number. It is possible that phones are registered in different formats in cellnuvo phone database and redpocket phone database. For example, cellnuvo might use meid_dec but redpocket uses meid or esn. When cellnuvo data is dumped to redpocket data, redpocket only received part of phone id information, leading to the registration failure in redpocket database and invalid phone number assignment. I am not a phone technician nor a code writer, but i think this is very likely.
Hog, I know it seems obvious to you, and that everyone with a non-working phone is getting a little testy....
but not everyone has the cell phone knowledge you do. I can tell that your normal good-natured attitude is getting worn down a little.
guff, reading back through posts, I think I see that your phone does have a 330 (331?) area code number assigned, and shows the same (or similar) number as the MSID. Also, it shows "active somewhere" when tested on Ting/Tello.
I'm assuming you're still getting some error message when you try to call?
The combination means your phone is active at Red Pocket, as you surmised earlier. That's good! But, either Red Pocket doesn't know you have a balance available for calling, or a Profile update has failed, or it needs an "account refresh" at Red Pocket. You can try a Profile update in an area with a known good Sprint signal, but I suspect that the issue is one of the other things.
I think you'll have to wait for assistance from Support. Give them all the phone info they've asked for, and the exact error message you're hearing when trying to call out. Unfortunately, it probably means waiting longer for assistance.
Hungry-Hog, sharp eye there on noticing there are at least a couple of ZTE Speeds ;with problems activating!
I know I saw 2 people with Tribute HD's, too.
This piqued my interest, too. I know that the ZTEs n general seem to have a quirky build of Android, and won't run some apps. The Tribute HD I believe has a known issue with failing to update MMS settings when switching providers.
Despite those issues, and little alarm bells going off in both of our heads, I suspect coincidence. Both phones were very popular among the RP crowd, so maybe multiple phones with similar problems isn't really connected. I don't remember previous mentions of provisioning problems with either phone.
That said, I'd be very interested in hearing about other folks with either phone that are having issues with activation! Maybe there is something there.......
Thank you again. I very appreciate your patience and kindness.
As of now, I haven't heard back from CN after I let them know that my account might need a refreshing. I don't want to contact Red Pocket as it may further complicate the situation. So, I'm going to wait a bit longer, as you suggest. Can't complain much for free service.
My phone says "No firmware update is available", which I'm not sure is related to the problem or not. I've tried updating at a couple of different locations. Just get a busy signal trying to make calls.
Thank you so much again. I guess it will be a while till all the dust gets settled. Glad I can get help here, though.
Except that it is absolutely not free service when you consider the time to earn silver. Also, CellNuvo's pay-for-silver rates are comparable to Tello. I've tried to be very patient with this process, but am getting frustrated that my phone number has been unreachable for over a week now. My bank tried texting me a verification code for a transaction just now and I'm having to explain that my service is out and what other options I have to receive the code. We have paid CellNuvo with either cash or time for their silver credits and should expect good service in return. I am really hoping that my phone number is back up and running this week. A doctor has already been unable to reach my main phone number as well and had to get in touch with me via an emergency contact.
I will be porting to Google Voice in the future to avoid this sort of mess, but I guess I trusted Tom and co. more than I should have up to this point.
Have you tried doing the updates with wifi off and on? Also try a different wifi connection. I don't know why but sometimes one works for one and another way for someone else.
Interestingly I recently swapped an old phone to another phone on my twigby line (another sprint mvno). This was a talk/text line with no data. Twigby systems processed the phone swap and said it was complete and I needed to do the necessary carrier/prl/profile updates to set the phone up. When I did those I ended up with the dreaded 000 number. Calls etc did not work. In the morning I went on the chat trying to get help on why it was not working. In the end they had to add 5mb data to get the activation to go through and everything worked. I wonder if the issue some people are having is similar. If there is no data in the account then the carrier updates may not work properly?
interesting observation, mmfacemm. I don't think I've seen that before. I've had phones that weren't even capable of being provisioned for data on the provider I was using, and they still talked to the towers via data for provisioning. I suppose if data was really set to "off" in the network settings, that might explain what you experienced. If that's the problem here, it should be reasonably easy to rectify once they look in the right place & fix the first one.
Good reminder about the WiFi setting, too.
guff, don't worry about the firmware update. Those are only offered from time to time for any specific phone, and some budget phones never get one at all. I'm certain that's not the issue here, and that CN is just making sure to cover all the bases in recommending it.
As I recalled last time Ringplus was transferring everyone to Mad Plans (route directly through Sprint servers), some people phone wasn't able to receive or make calls. Some have to contact support to manually refresh their accounts. Ringplus support often take long time to response so the alternatively way to make/nudge your phone to refresh itself was to do "swap device" (phone changes).
I have one Samsung Note 2 that wasn't able to make or receive call (kept asking me to contact Red Pocket to activate or add credit to account...something to that effect) despite of the fact I have done factory reset, in addition to carrier reset, and update PRL and Profiles over dozen times over course of few days. Am not in a rush to have phone working now as I still have credit over at Tello so I haven't contact CellNuvo support yet. May after Sept. 1, i'll do that. Have Support switch my account to placeholder ESN given and then switch back to the original phone ESN that am using for CellNuvo. So that's may be one way to have to phone working again.
Does redpocket balance really update ? I sent/received a few SMS these days but my balance still shows 500 SMS
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Have you tried doing the updates with wifi off and on? Also try a different wifi connection. I don't know why but sometimes one works for one and another way for someone else.
I hadn't tried that. I tried it now with wifi off. I will keep trying with different wifi connections wherever possible. Thank you.
I'm not sure at this point if any user action is going to fix these. Seems like something isn't right at cellnuvo's end.