Sound like an excellent plan. It might be helpful to reinstall the battery before attempting the other steps. Of course, it might be worth trying both approaches.
Then what could we do if our phone batteries are nonremovable? Besides does it really help to manually provision a 000-000-@@@@ number?
After contacting CN yesterday, I got response back today:
"Per your request, ESN xxxxx was activated with a temporary Mobile Phone Number : xxxxxxxxx .
Make sure your Device is powered on .
Perform a Soft Reset by dialing ##SCRTN# (##72786#) and press OK. If requested, enter MSL Code xxxxxx ."
I turned on my phone and everything went automatically activated.
Seems they are working on individual case now.
Now the temp number actually starts with my area code, not the 331 number any more.
I think you should contact CN and state the issue clearly.
I believe they will gradually get them fixed if not immediately.
Now the questions are for whoever had the activated phone:
Do you go ahead and register redpocket account?
Shall we continue to use the cellnuvo app to swipe? (I don't feel comfortable now as CN didn't make it clear how it will work)
Great to hear that they are getting these activation issues sorted out. Now hopefully our real phone numbers will be restored soon.
To answer your questions... most are not registering at Red Pocket since CN has not explicitly stated to do so. You should have a small amount of usage available to you in the meantime.
I'm personally not swiping, but supposedly the silver should be credited to you. We still don't even have a good idea how silver credits will be used with Red Pocket, so I'm holding off on swiping more until we get that news.
Is this new number a temporary number?
Did they state that it was a temporary number, or that your old number will be restored?
Sounds good. I didn't create account either. But I did chat with RedPocket CS and confirmed I am on the one month essential plan (500min + 100MB). Let's wait see how the reward works.
CN's program could potentially work well with RedPocket's platform over all four networks.
I wish it could end up fair, user friendly and flexible. Just my wishful thinking.
It is a temporary number as stated in the email I received from CN support.
But started with my area code.
So they clearly know all of our numbers are temp and should figure out how to restore the original ones.
Michael Corleone & Hungry-Hog:
Has your service returned? The 3 devices we manage all recovered their service with temporary CellNuvo numbers. Yay!
Nope not yet. Did CN send you an email?
jamielih,
I was so hopeful when I read your original post a few minutes ago, saying that your original CellNuvo numbers had been restored. I'm glad though that you now have service with temporary numbers.
@Michael Corleone:
CellNuvo did NOT send me any communications. The devices were checked for service periodically, & 1 at a time, they gained service.
@Seh-hee:
The temporary numbers were all in the original area codes, not the 331 that many have received.
@jamielih, did you do ##72786# or just PRL & Profile updates?
i believe that i am the first one in this forum who realized that it is the 000-000-$$$$ invalid number that causes the authentication failure, and i have specifically requested cellnuvo to reassign a valid number to my zte speed phone last week. However, CELLNUVO has not yet assign me a valid number so far.
how did you know that you have been assigned valid numbers? just reset your phones with ##72786# from time to time?
"how did you know that you have been assigned valid numbers? just reset your phones with ##72786# from time to time?"
Short of direct communication from the provider to you supplying the MDN and MSID, having your phone go through auto-provisioning successfully seems to be the only method. For the overwhelming percentage of users, by the time the provider could send you this information, you would no longer need it because your phone would be working. It still seems to be industry-standard procedure to notify a customer directly via email, or by updating an online account page with the phone #.
I have 3 lines with CN. 2 of them received temporary numbers. 1 of them is now working on RP with a temp number after contacting support again this morning. I contacted support tonight regarding the other one with a temporary number. The error messages were that I didn't have a balance with RP when I was trying to send a text.
However, the line that never received a temporary number now shows up on Redpocket at Red Pocket Mobile. I had checked a day or two a go and said account not found. To clarify, my original number on CN now shows up on RP!!! However, I do not have service with RP yet and I get the same error I had been getting when sending texts "the service you're attempting to use is temporarily restricted..."
our cases are very similar. i have three phones with cellnuvo, two of which received valid temporary numbers and work. the third one received an invalid number and thus does not work. however, this malfunction phone's old number is actually preloaded with $10 in redpocket. i guess, cellnuvo just wants to retrieve my old number for my phone because (1) it does not want to go through a temporary step, and (2) it might have to pay redpocket twice if it assigns a temporary number to my phone.
The devices automatically tried Hands Free Activation from time to time. They're Galaxy S6 (Sprint postpaid?), Galaxy Core Prime (SPP), & ZTE Speed (Boost).
i try ##72786# and Hands Free Activation can be seen in the process, but it fails with network error. obviously my zte speed phone is not activated in redpocket yet, so i am stuck with that stupid 000-000-$$$$ number.
That is indeed extremely frustrating. Consider writing them another polite email, explaining that you've been patient, it's been ~11 days, & many others with the same issue appear to have it resolved, & you're just wondering how much longer. Of course, if everyone who was wondering that wrote support, it would take some time away from support's endeavors to fix the problem, because support would have to respond to every email.
There is certainly no harm in sending an email to support which can choose not to respond if it is too busy. Evidence suggests that individualized support that involves any active troubleshooting is not currently being provided.
Right now it looks like the practical options for anyone without service are as follows:
-
if CellNuvo is not your only cell service, just wait it out until the dust settles. Even if the company is unable to provide an optimal solution in individual cases, it probably will work out some mutually agreeable arrangement. The downside of this is that there is no timeframe and it may involve a considerable wait for some problem cases.
-
if such an option is not viable, then the least expensive alternatives for phones clear for activations are probably the Basic Plan on FreedomPop for $0.99 or the Pay As You Go on Tello, which may still have the 5% discount on the minimum $10 credit. Once CellNUVO is operating normally, one could attempt to find a way back but there is no way to know what would happen to accumulated credits since a device swap is not possible at present.
-
either Xfinity with the LG X Charge for $1 that JTSR71 has mentioned if one qualifies for the free service and can wait until the device arrives or the Virgin Mobile plan for $1/ year if one has a compatible iPhone and can wait unit the sim arrives.