Without knowing how they'd reinvent themselves, what they'd be offering, what would be required of me and under what terms, I can't say one way or the other.
Agreed ,but the fact is she still lied to me. If she didn't believe it then she should have not said it.
I asked her directly if cellnuvo was going out of business. Answer was NO. I am paraphrasing. She was more elaborate. She was definitive and to the point. No hesitation.
Following orders from the top is never an excuse.
Maybe she was also surprised when she was out of a job???
Yes I think Stephanie/support were put in an impossible situation. Being inundated with emails and senior management not willing to answer to the customers. They aren't well paid positions usually and they shouldn't be expected to be the ones facing the angry mob whilst the higher ups hide. Stephanie probably was unaware of what was really going on.
I have most sympathy for the staff of failed companies who usually are the ones who truly lose out. We lost virtual currency, the bosses probably have other ventures to move on to and the staff have families left to feed. I do hope they have secured new work.
One of the many weird things about what is happening. Things work but no one is home, no payments but points accrue, app still works but you can't get it from the play store etc etc.
I believe that stuff happens. That said, they may have been in the position that they are now as a result of a third-party truly not paying and not necessarily for their actions.
They may have also communicated that they were not going out of business because they truly believed that was the case.
Now, considering that no word has been heard, I would find it hard to trust the management again. Still, if provided a good enough explanation that makes sense, I may try nuvo again since it was something done on time that was unproductive - thus nothing to lose.
I do think it’s employees and families are probably the ones that are going to lose / have lost the most.
Sure, we lost some cash but they likely lost their job - that after being put in a tough position of having to deal with the irate customer base resulting from the poor communication by management.