Honesty is supposedly the best policy, but sometimes the truth hurts, and sometimes one can't handle the truth. Sounds as if the captain and his employers had quite different takes on this event. All ended safe, but had the dickens scared out of them.
"A blade had sheared off an engine, the captain told passengers at one point, according to Perth Now. But AirAsia, which did not respond to The Washington Post, told Nine News Australia it had no reason to think the plane had engine troubles. The airline blamed the incident vaguely on a “technical issue.”
A spokesman for Perth Airport said much the same to The Post: “There was a plane that discovered a technical issue and returned.”
In any event, an early report from the loudspeaker could not have done much to reassure passengers.
“Please listen to everything,” a man said. “Our survival depends on your cooperating. Hopefully everything will turn out for the best.”
Those first minutes were among the worst, some passengers reported.
[Disruptive passenger held off with drink cart as flight lands under military escort]
“I was crying a lot,” Sophie Nicolas told Australia’s ABC. “A lot of people were crying, trying to call their moms and stuff. But we couldn’t really do anything. Just wait and trust the captain.”
The captain asked everyone to pray, Nicolas told Perth Now.
“I’ll be saying a prayer, too,” she recalled him saying."--Washington Post
https://www.washingtonpost.com/news/dr-gridlock/wp/2017/06/25/a-boom-in-midair-then-90-scary-minutes-on-a-plane-that-shook-like-a-washing-machine/?utm_term=.1404cfbd44e8