Old plan:
200.00 MB Remaining:
250 MINS + 250 TEXTS

New plan:
500 Total Minutes & Texts + 100MB 4G LTE Data
Plan renewal date 09/01/2020

was the change automatic or manual?

I logged in to renew, so manual in my case.

I'm sorry, I wasn't very clear. I meant the change on plans. Like did FreeUp change the plan automatically or did you had to choose the new plan?

I logged in and I think the renewal popped up. I think it offered me renewal or change plan.