I asked for a transfer to my Sprint account a couple of days ago-- and had a rapid response from Stephanie at CS that something went awry. Sure enough, on finally following up today I realized I'd made a typo in the phone # and replied with a correction.
15 minutes later, Stephanie emailed me again to let me know the transfer had completed.
Thanks to Stephanie and CellNuvo for the quick assistance!
Cellnuvo really changed their service for the better
Stephanie has helped us out on many occasions as well!
(Tom please give Stephanie a well deserved raise!)
I, too, have been pleased with CN support lately. I inquired about several things in the past month as I started making payments via their app, along with a few registration questions, and all of my interactions/requests were handled quickly, courteously, and efficiently. Seems like that switch to the "jira" folks was a good move!