Weds evening it looks like R+ members were losing lines.
A lot of the people complaining said they had cancelled their port or it was in progress but not completed.
I had 2 lines disappear from the R+ dashboard before the port completed. But they did complete. In the past, lines stayed in the R+ dashboard for a few days after completion.
Ting said they didn't know what R+ were doing. Somebody reported that Tello said that R+ were cancelling ports to Tello.
Best advise now would seem to be don't cancel or initiate anything. Let the non amateurs at Ting take over your lines.
A data point from December when I was porting out a number from R+. After the port started, they sent me the cancellation email for no call in 60 days. The port was never completed. I think there are some people at R+ who push buttons without much thought.
It's interesting that startledmarmot finally made an appearance on Social.
He said: "we've just completed getting a new automated port-out process for this transition up and kicking. If you're account is expired that means your port out was completed and the far-end carrier is now in charge. Best of luck and thanks for being a member of RingPlus!"
It was followed by 9 pages of comments.
jamielih contradicted startledmarmot "I'd assume R+ might have the number in its custody"
Eventually, Ting came along and gave an answer that was helpful: "Moving forward if anyone is reading this post regarding their number no longer being active with RingPlus and has not ported over to Ting successfully. Can you please send us an email at firstname.lastname@example.org with the subject line "Phone number XXX-XXX-XXXX has disappeared." This will help us categorize these problems and speed up the process of getting them resolved."
So much for a smooth transition. Looks like R+ did not communicate with Ting here. And the mods as usual just went around acting as if it is perfectly normal to lose the use of your cell service for no reason except R+ can't be bothered to co-ordinate with Ting.
I was on the RingPlus Mondo Super Cupcake Ribeye BBQ Free Everything Forever Plan. Will you honor that?
We don't like saying no. But no. If you choose to stay with Ting, you'll pay Ting rates. No plans are being "grandfathered" and we're not adopting any elements of the RingPlus model. Not to put too fine a point on it but if it was a sustainable model, we wouldn't be having this conversation.
I had not seen the "advice" to avoid porting manually. In fact I am confident the mass migration will go smoothly.
"Not to put too fine a point on it but if it was a sustainable model, we wouldn't be having this conversation."
I think the Ting reps are trying very hard to be both friendly and efficient. They are clearly inexperienced on the diplomatic side and have made a number of gaffes, including the rather serious one you noted. They also have made a number of factually incorrect statements on accounting issues--more experienced reps would have simply finessed these issues. I give them high marks for effort in a difficult and stressful environment.
I was reading through Social and there were lots of people "wishing" and asking for more from Ting than had been offered. Many clearly have zero realization that for the last 18 months, R+ has been giving away something costing $30+ per month to 100,000 subscribers with little offset on the revenue side.
As you say, Ting employees are under stress right now literally rescuing numbers after R+'s recklessness. No doubt that comment made by Ting has an edge to it because of that stress. But, it is also a firm response to many refugees having unrealistic expectations and thinking that somehow other MVNOs are like R+ whereas clearly R+ was an outlier. If those refugees don't understand the Ting model, then it probably isn't the right home for them and nor would I suspect that Ting wants them.
I'm having swapping issues. I've been trying to swap devices before initiating a port to ensure the devices and sim cards are released by Ring+. So far, only 1 device swap has actually completed. 1 out of hundreds of attempts.