News! on cellnuvo website

Update for CellNUVO Subscribers!

Dear Customer:

For the last few days you may have noticed issues with your service. As noted in previous updates, these issues were a direct result of our carrier partner closing their business and operations. We apologize for any inconvenience during this period.

We are pleased to announce that as of close of business today we will have completed our transition to our new carrier partner, Red Pocket. This is really exceptional for you, as you now will have a much more robust support team, but even better, this gives you connectivity to far better service offerings through Red Pocket. For example, in exchange for Gold, you will now be able to obtain unlimited slow speed data plans, or unlimited text, talk, and data. We are also now focused on rolling out our iPhone app, phones for Gold and converting Gold to gift cards.

We are beyond excited about this move and we hope that recent service issues are behind us. Many of our staff and partners have been working around the clock on this, and I want to thank them for that, and you for your patience. We want to thank you for your patience with the following:

We have preloaded all accounts with service credits that you can use any way you wish, for example 1667 texts or 250 minutes or 250MB of data. Or some combination of all three.

PLUS we want to go above and beyond, so we want you to choose your additional bonus program:

o Option 1: Starting September 1, 2017 we will give you 25% bonus Silver on whatever you earn until 2018.
o Option 2: Starting September 1, 2017 we will give you 10% bonus Silver on whatever you earn until 2019.

When you decide which option you prefer, please email and we will handle it from there.

If your phone is having service issues please follow the steps below, this should resolve them.

PRL Update

Depending on the device, there is some variation in where you'll find the PRL update settings.

Settings > About Phone > Update PRL
Settings > Sprint System Updates > Update PRL
Settings > System Updates > Update PRL
Once found, please select "Update PRL". In some cases, your device will automatically restart.

Network (or Profile) Update

From the home screen press Menu button --> Settings
Scroll down and select System Updates and press Update Profile.
Wait for the process to complete. In some cases, your device will automatically restart.
If these steps have not resolved the issue or if you need anything, please contact and we will get back to you as soon possible.


PS: You have asked if we can provide the newest top of the line devices for Gold (iPhone and Samsung) and activate on any network, well the answer is yes.

I'm still getting the old message on their site, strange.


Also, are our gold/silver from before carrying over? The only mention of that is that the accounts are preloaded with some credits.

What's your problem now?