It seems likely that this may be an attempt to control cash outflow, but it may be a policy they back away from quickly, or modify..
Let's say that someone purchases a Moto G5 plus.
Another individual wants to buy Tracfones, at $50-$70 a pop. It doesn't seem like the cash outflow is worsened by allowing 2 x $60 purchases compared to the Moto.......
It's quite a transition for a company that worked previously on regular low-$ outgoing transactions. There are some in this forum that have quite significant Gold balances, and this is probably another method to prevent too many cashing out large balances in a short time frame. Such a policy isn't fine-tuned enough to yield the result they need without having unintended limitations on others.
I have a feeling that would be perfectly fine with CN. The possible issue for CN at this time is that some of us have Gold stockpiled, and redemptions may be outpacing income. A new account earning enough for a phone purchase provides current income to CN to counterbalance redemption.
CellNUVO is a young company that probably has unpredictable cashflow. It would be easy for a "run on the bank" to clean out their accounts, so I understand the "why".
I think the one-phone-per-year policy is ill-conceived and, like Kent, I suspect that it will be short-lived. I think the $100/month limit is enough of a restriction to protect cashflow. I'll keep my fingers crossed that they get rid of that rule.
As Chelle said CN is “young” start-up company so their cash fliw isn’t as big or plentiful like orher well-established companies like Verizon, Apple, etc. Though may be inconvenience, I understand the restrictions. I have not cash my golds as I have all the phones I need right now!
I agree on both counts, and with the observations from SuccessOne. Information like this should appear on the website, and not gleaned & shared via individual messages from Customer Service.
I payed 10 gold yesterday for my monthly red pocket bill. It went through. I try 90 gold for the phone installment plan and it's not going through. I've done this last 2 months with no problem for 180 gold...