I set up a Tello PayGo line a while back. Saturday, I got 'hit' with 17 group messages from a nice family-- but unfortunately, not my family. (I imagine someone had this number before me, or it was a typo in the original group text.)
I'd read a suggestion somewhere that sms blocking might be available on Tello, but didn't see anything on their FAQ page about it. I sent an email to customer service to inquire.
In a little under 2 hours, I had an email back from Erick at Tello, telling me that unfortunately it wasn't possible to block #'s for texts through Tello.
I would have been pleased with a simple "sorry it's not possible".
I would have been very pleased if Erick had added the suggestion that perhaps my phone might have a feature to do that.
I was really tickled that Erick checked what phone I was using on the line (I didn't include that information), confirmed that the phone did offer a possible solution, and sent me a step-by-step, click-by-click walkthrough on how to blacklist #'s on my phone.
Thanks, Erick @ Tello!
I told you. They are nice.
Thanks for letting us know KentE. We are delighted to hear that and appreciate your taking the time to share your experience.
Thank You Tello.
After being stumped at every turn trying to port a long held important to us phone number, because of no service available in my latest job posting, I turned to Tello as a last resort( even though I don't have sprint service here either.)
Tello initiated the port for me Sunday evening, notified me of a glitch by email immediately. I called and we resubmitted the corrected info.
When I woke up Monday morning my port was complete and my 1 1/2 year old existing Tello paygo account now shows the important phone number I have been preserving since 2008,
Thank you Tello, Freddy, Eric, Franco and Olivier for outstanding customer service!
They are very nice indeed. I wonder why can't att have some people like them?
Well, I made the switch to Tello. Activated a new Moto E4 with excellent and courteous assistance from their phone reps, who walked me through the entire process. Their customer service will be invaluable for this non-tech savvy client. Thank you, Tello!
They're quick and friendly. Tough to beat.
Agreed! (Come to think of it, as far as I can tell, they're a lot like you except they don't cook as well. :))
Every experience with them has been overall positive. I had some porting slowness at one point, but it was resolved over a weekend. From the cost of activation for a basic line to data plans with unlimited 2G, it's a great service. Just wish they would add T-Mobile or something else, even if a little higher cost. Tied to fully unlocked, supported or Sprint phones really sucks.