Thank you Michael, that is exactly my situation - I believe CellNuvo is trying to do a cell number swap and not a port in, which is not what you or I wanted (confirmed by Ting indicating they never received a port-out request in my case). I asked if they could keep my CellNuvo account open, but cancel the active line with Sprint and then port in the number, or if I created a new account and if they would transfer the silver from the old account to the new account and close the old account, but they won't respond to those questions. The ignoring of questions in an email or ignoring of emails all together is an issue and remains and issue, even when copying in Tom. Overall still love CellNuvo and will continue to refer people to them, but just wish the customer service was focused on solving a problem versus closing a ticket/email. The person I have referred in this situation is ready to give up on them, but I've encouraged them to let me try one more time to get the number in (via a new account).
Update - As suspected, there was never an issue with a port as I setup a new account and it ported in in less than 30 minutes.
Yup.
On a related note, Google Voice does not support my area code - I have long wanted to port my number to google voice, but had had no luck over the years. I have tried several other numbers in the same area code with no luck as well. The closest area code that is available is about 120 miles away in the Chicago Metro area. If anyone else has experienced this and found a workaround, please share.
I believe the work-around is a 2-step port...porting the number temporary to a mobile carrier (like Ting) then porting to GV. For example my mother-in-law once had a VZ lan line that was their home number which wasn't able to port to GV. We ported it to Ting on a temporary phone, verified it working. Then we ported it to GV afterwards.
Hello- If you have credits that need transferred/issues with credits, please email support@cellnuvo.com. Give us your account number and we can take care of it. Thanks