So far, if you request something they ignore you, then say they escalated it then ignore you, then ask you to provide the IMEI then ignore you, then ask you to provide some other number you have already provided them 3X's in the past. Then they tell you they lost your number.
Overall this seems to be logistically beyond their reach.
It can be done... They can link your cellphone service account to your cellnuvo account, which is linked to their business account. When you make payment with your cellnuvo account, it will send a request to their business account to make it tender payment to your cellphone service account.
This requires careful financial planning though otherwise it will deplete cellnuvo cash when everybody requests a payment to a $88 yearly redpocket plan. At least in the beginning they will make it very tight.
What if you are on monthly plan. Do you have to make the purchase each month?
Or do you tell cellnuvo app what date is your rollover and they make it for you?
Agreed. Given their less than sterling BBB review and recent low Android app ratings, they are going to have to work hard to regain people's trust.
They could start by emailing current and former CellNUVO customers to explain what is going on and try to make amends, but I wouldn't hold my breath on that.
Plus the app has a September 15th date in the Android store; that would seem to indicate they haven't added the new provider payment fields yet.
Wonder if they rolled this out on their website in advance of all the pieces being available yet because of pressure from their advertising backers?