As a way to help all users, if you have had contact from either Support or Tom in the last 3 days could you report it here?
Maybe maintaining this thread as a "log book" will let others know they aren't the only ones not getting replies.
Does it look anything like this one I got last week? "We are working on your request- will advise as soon as possible. Thank you."
See my reply in previously mentioned thread. https://www.nthcircle.com/forum/cellnuvo/869-when-was-the-last-time-you-heard-back-from-support
Pretty much minus the thank you!