Script of my chat with Red Pocket. Does it make sense to you?

Telecom
21

Me too.

22

Or either of you able to have support continue to contact you or did they just disappear

Was Jack the one that resolved your support chat for no reason?

23

CN Support closed my ticket this past Friday (no agent name was listed-just the same "We're on it" message). I re-sent my original e-mail to CN Support minutes after they closed my ticket, to let them know it wasn't resolved yet. We'll see what happens.

24

They Disappeared

Jack closed it

25

Did it say closed or

Automatic response:
Your request status changed to Resolved with resolution Done.

26

Automatic responseFriday 10:44 PM
Your request status changed to Resolved with resolution Done.

CellNUVOFriday 1:40 PM
Ok I will look further into this and advise as soon as possible- thank you.

27

So done equals closed?