I've been an Amazon customer for almost two decades and have returned many items without ever having to pay the return postage, but I've been a Prime member for however long Prime has existed. So non-prime buyers on Amazon have to pay postage on returns? Didn't know that. The Kohl's option will be great for all Amazon customers then.
Unfortunately, Prime members have to pay return postage on many returns now, too. Defective merchandise is covered, but "I don't care for it now that I've seen it" is not, unless the product page specifies free return shipping. (Many clothing & jewelry items specify return shipping.)
I'm afraid I figured that out the hard way.... a workmate got a heck of a deal on a duplicate Fire TV Stick as a result, though.
This is good to know. I guess I've been lucky so far in not having ordered and tried to return any ineligible item from Amazon. A few times Amazon has told me to just keep items I wanted to return and I would not be charged for them. These items were received due to duplicate orders caused by an error by the delivery company, and the cost to ship them back must have not been worth it for Amazon. So is anyone in the market for a set of impact driver adapters? The duplicate $20 coffee and almonds orders I got to keep have already been consumed.
I didn't realize it was only available in select stores currently. I've used this in the past and it was very convenient. You also get a coupon to Kohls good for the next 7 days, so that is partly what Kohls gets out of the deal of handling Amazon's returns.
@Chelle Must be hit or miss though (or perhaps purchase/return history is factored in). I recently received a funnel with missing hose. First chat agent only offered a partial 50% refund (too much hassle to mail back). Mind you the item cost ~$4. I spent more time than should have been necessary to finally get a full refund.
"(or perhaps purchase/return history is factored in)" I do believe that is the case. I've been an Amazon member since 2002 and a Prime member since 2005, and I must say Amazon has on several occasions gone the extra mile, and then some, for me. Like Chelle, I've ordered a slew of items over the years and have returned a very small percentage, and so I do think Amazon does exhibit some favoritism towards what it considers its more valued customers. Whether this is good business practice or not, there is some evidence in Amazon's behavior that indicates Amazon thinks it is a good practice. From my perspective, Amazon has my complete trust that they will do the right thing by me, something I cannot say about most other companies.