JustenTing Verified Poster 1 5:58PM edited 7:48PM
Hey everyone. We'll be here to help answer your questions — and we really appreciate your patience, we're working hard with the RingPlus team to make the transition as seamless as possible.
I'll try to consolidate my answers here (although we've got some reinforcements to help field your questions coming soon)...
Page 1 Q&A
Each account at RingPlus will be eligible for the credit and be migrated based on its email address to Ting. If you need to recombine those into a shared account on the Ting side, we'll have a process worked out for you to do that. We don't usually carryover Ting credits when combining accounts, but we'll have an exception for RingPlus TopUp credit that is honored in the migration.
The migration will be relatively automatic. You'll need to agree to the terms of service and provide your billing information when you first login to Ting. We'll let you know when the time comes to take that step. Beyond that, the credit will be automatic.
Very peculiar automatic display names over here! In any event, your number will be moved to Ting if you don't opt out prior to the due date (which we're working with Sprint and RingPlus to extend to sometime next week). At that point, you can activate your new Ting account by providing your billing details and agreeing to our terms of service. If you choose not to, your port-out information will be available on that same page.
You can still port over, or cancel if your port has not yet completed. We're working on a manual process to issue your credit to you. Please stay tuned to ringtoting.com for updates on that.
Unfortunately, Ting credits don't stack — unless you add line(s) or purchase devices from the Ting shop down the road.
We should have your port completed before Wednesday. Your TopUp balance will be honored manually since you're porting (not quite the automatic process we're also working on for folks that don't port). If you happen to get hit with the auto-TopUp again, let us know at Ting and we can help get that back to you as Ting credit on the Ting side. It's also possible that @Classifieds can update on how auto-TopUp will behave over the next few days.
Let me know if my response above helps clarify.
Your service will continue until we have the terms and billing agreement process in place next week.
Ting credit only expires if you leave Ting.
Ting supports voice and text roaming on the CDMA side. There is no extra charge for it.
Per RingPlus account. See the response to David above.
Ting will honor the entirety of your TopUp credit, just over time. We will also talk with Karl, Jerry, and about the possibilities for Member+ benefits. It's not really the typical Ting thing to distinguish one customer from another, but we realize Member+ folks have been especially vocal supporters of RingPlus. Please stay tuned.
Page 2 Q&A
Yes, it will be an automatic migration if you don't port manually to Ting or elsewhere beforehand.
The $35 will be applied in full to your first bill, if your first bill is over $35. Otherwise, it will carry over. The subsequent $5 amounts (if you had more than $35 in RingPlus TopUp credit) will be applied to your subsequent months' Ting bills. We will be sad if you leave, but we make it easy and our port-out approval process is automatic (if your new carrier sends through the correct account number and PIN, which will be easily available in your Ting dashboard). We appreciate you giving us a chance, though!
If you have separate active accounts with RingPlus, they'll migrate over to separate active accounts at Ting. We can then merge them for you manually if you need us to do so (once we verify each of your multiple mobile personalities). We have a fixed cost with our provider for each month, so we don't currently waive your monthly fee if you don't use your line. But you should definitely submit a feature request on the Ting side for a suspend option with a lower monthly fee — it's something I've been meaning for us to investigate the feasibility of for a little while.
We're working with RingPlus and Sprint to keep your phones working until the migration, which will be automatic. We appreciate your patience!
I'm learning as I go. Thanks for the tip — right now I'm just typing these responses in TextEdit as I go to try to get through your questions faster.
It'll be $35 per RingPlus account, or greater if you have more in RingPlus TopUp credit.
We will absolutely honor port-out requests at Ting. They make us cry, but they're fast and easy with Ting — so long as your new carrier puts in the account number and PIN correct, which we provide in your Ting dashboard.
We'll have an exception process to merge multiple RingPlus accounts into a single one after the migration. You can't normally merge accounts with credit on the Ting side, but we'll have an exception in place for RingPlus customers with credit from the migration.
Each RingPlus account will be eligible for the credit promised, separately. You can merge separate accounts back together after the migration. Can you reach out to our help folks (help.ting.com) to figure out why you weren't able to port? That being said, if you hang in there, you'll be automatically migrated without needing to port.
We don't charge for activations for ESN/MEID/IMEI swaps. You can do them yourself on your Ting dashboard, or we can help. We don't support parking numbers (you need a unique and clean MEID for each one), but if you have that you don't actually need to use the phone to keep the number active, so long as you pay your $6 plus tax. The credit will be $35 if you have a $35 TopUp balance — not $70.
That's certainly the easiest course of action. You'll automatically be migrated and we'll reach out when it's time to agree to our terms and setup your billing details. Your login will be your RingPlus email address, but you'll need to generate a new password when the migration happens.
You'll automatically be migrated to CDMA, but you can switch to GSM after that point if you'd like.
@Inspira and @smurfette
We're fans of Tello as a friendly competitor, but we've tried to build a sustainable mobile phone service. Many folks find they save lots with Ting, but we realize we're not for everyone. We hope you'll give us a try, but we understand if you prefer to explore other options (and promise that we'll make it easy for you to port out if you go that route after the migration).