A confused cheapskate? Maybe this fellow should hook up with the person who returned the dead Xmas tree to Costco. I suppose the "give someone an inch and they'll take a mile" rubric may apply here.
"Customers of a retail store should not be expected to be strict Constitutional originalists. If the intent behind a given policy varies from the text of the policy, then it’s incumbent on the company to change the text of the policy to better reflect its intent. That’s not the customer’s responsibility." Common sense would most assuredly dictate that the company did not intend to provide free shoes and clothing to many of its customers for life.
"But now the policy is history, and I can no longer count on getting a free pair of new shoes every single year for the rest of my life. " No kidding. Yet, the new policy states the return warranty will "only" be good for one year, so does this mean he has one more pair of free shoes to be had?