Well, below is the reply I received from FP. I also received the exact same reply from the same person for my other line as well except with different date. Instead of 02-08-2018, it says 12-23-2017.
This is completely BS. I absolutely did not re-enable these automatic top-ups myself. I have no reasons to. I paid $5 each just to have them disabled. I've been with FP for many years so I kind of know how to navigate around them.
Anyway, hopefully mine is the isolated case and it won't happen to others.
Thank you for contacting FreedomPop Online Services. My name is Cxxxs and I will be more than happy to assist you with your concern. It is our understanding that you would like to know why the auto top up has been enabled on your account. I'll be glad to help you out.
I have verified the email address email@example.com and I can see that on 02-08-2018, from your online account the automatic top up got enabled, it was processed from the web site my.freedompop.com and that is why it is now On.
You must have the FreedomPop Safety Mode service to disable Top Ups, it includes:
*An additional 500MB for the remainder of your current plan cycle
*A 10% boost on your plan data every plan cycle
*Disable Automatic Top-up at any time without the $15 credit application
*Never pay for an overage when Automatic Top-up is disabled
*Control you data speeds whenever and wherever you are
This is at a rate of $4.99 per month and it is a really good deal if you want to keep control of the overage in your account.
If you wish to disable auto top up after logging into your account please do the following:
Step 1: Log into your account at my.freedompop.com and click on Manage Settings.
Step 2: From here, click on the Credit Balance section.
Step 3: Use the toggle to disable the Top Up feature.
Step 4: You will encounter a pop up for the Safety Mode service, if it is not already added to your account.
Click Activate to enroll in the Safety Mode service. You will incur the $4.99 charge for this service, at this time.
As a valued FreedomPop customer, we hope that we have addressed all concerns. However, should you need additional assistance, please feel free to respond to this incident and we will be more than happy to assist you.
Please also be sure to visit our online Self-Help Knowledge Base at support.freedompop.com and our FreedomPop Communities at forums.freedompop.com/ .
Your personal Online Service Agent[/b]