What a total (but very sad) joke !!
The big box behemoth obviously does any & everything possible to prevent any & all live interaction with store staff via phone.
How do I conclude thusly ??
I wanted to ask a couple of questions of a real, live person actually present at the specific (nearest) store of theirs that is a mere hour away - rather than driving all the way there to be disappointed as has happened before.
So I called - and got 'Jack' - asked for the dept., and was barraged with endless questions but ZERO answers - and NOT transferred - when this 'Jack' person would not shut up - I said nevermind, 'bye - and hung up.
Waited a bit & called back...'Jack' again answered - asked again - got the same runaround - same result.
Waited yet again (they have more than a single phone answerer, perhaps ??) - but sadly 'Jack' again - so this time I asked for a store manager, to which he re-started the useless questioning - and I then demanded a manager, he finally said 'certainly' - and hung up on me.
Called right back - was greeted with silence - followed by a hang-up (guessing CID here...).
Truly infuriating - but I was on a mission by then, so=>
I called the next nearest location, a mere 2+ hours drive from here, and asked for a manager;
The kindly answerer explained that when the stores ignored calls, those got routed to a call center as it did right then - and which store was I trying to reach, please ??
I told him - he connected me - and their CS agent got me a manager...finally.
'Matt' explained that all their stores use the very same extension scheme & gave me the direct one I needed - so I thanked him kindly, and called, using that info, and...and...and...got who ?!?
I finally gave up for today - but I will try again tomorrow to see if 'Jack' is totally unavoidable whilst trying very hard to avoid driving there just to see his face when he gets a bloody nose !!!
I do very much doubt that the corporate policy there includes hanging up on potential customers !!