Rakuten removed my visible cash back

  • sanford
  • sanford's Avatar Topic Author
  • Smoke Signals
  • Smoke Signals
More
1 month 12 hours ago #1 by sanford
On January, I did swap promo when Rakuten offered $40 rebate. It was on my Rakuten cash back balance, but it is disappeared when I checked today.
Is this happening on you? 
The following user(s) said Thank You: Chosen

Please Log in or Create an account to join the conversation.

More
1 month 5 hours ago #2 by Chosen
I’ve never had a balance disappear, I have had to communicate with Rakuten CS several times to prove that I used their site to purchase items from Visible so that I get credit for the cash back, including my latest Visible purchase of a ZTE Blade 7 Prime during which time Rakuten was offering $60 cash back. Don’t give up, email them proof, they’ll pay up.

Please Log in or Create an account to join the conversation.

More
1 month 4 hours ago #3 by KentE
Just wondering.... I've read that Rakuten will deny cashback to a Visible transaction that doesn't include purchasing a phone. Is it possible that a swap doesn't qualify as a 'purchase'?

Please Log in or Create an account to join the conversation.

More
1 month 3 hours ago - 1 month 3 hours ago #4 by mmfacemm
Looks like Rakuten removed the cash back from 27th February when it was $60.  

Don’t know why.  You can try submitting a missing cash back ticket but doubt they will credit it.

 

Please Log in or Create an account to join the conversation.

More
3 weeks 4 days ago - 3 weeks 4 days ago #5 by mmfacemm
One of the visible employees on reddit confirmed there was a big attack on visible using bots to generate a lot of these $60 credits. They had to cancel all of them to make sure they got them all.  People were getting credited $60 for byod too which wasn't supposed to happen.   Apparently that is the end of these cashback promos now too.  If you bought a phone open a ticket with rakuten.

It looks like the cashback from the previous rounds remains safe.

Please Log in or Create an account to join the conversation.

More
3 weeks 2 days ago #6 by Chelle
This is why we can't have nice things.
The following user(s) said Thank You: KentE, Chosen, tech-stitch

Please Log in or Create an account to join the conversation.

More
3 weeks 1 day ago #7 by bingyee
I lost a $40 and $60 cashback on the two swaps I ordered 5 weeks ago. I'll see if Rakuten will credit them back but if not no big deal. I already sold the A3s for a profit...certainly for much more than I could have gotten for the crap I traded in.

Please Log in or Create an account to join the conversation.