"Visible"comes into Focus

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1 month 2 weeks ago #81 by bingyee
Replied by bingyee on topic "Visible"comes into Focus
Has anyone recently had issues activating a SIM during the 30-60 day timeframe after purchase? I recently had multiple issues doing that, involving extra charges (for which I have asked for a refund) and the line initially not working for voice.

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1 month 2 days ago #82 by bingyee
Replied by bingyee on topic "Visible"comes into Focus
I just made a minor discovery. I had always thought that in order to use Visible on iPhone, you had to have an iPhone 6 or later PLUS the phone has to be running IOS 12 or later. I just discovered, however, that an iPhone SE running IOS 11.4.1 (the very last iteration of IOS 11) works on Visible. I also know for certain that an iPhone 6s running IOS 11.2.6 does not work.

The only versions between 11.4.1 and 11.2.6 are 11.3, 11.3.1, and 11.4. If anyone here can test, please post your results!
The following user(s) said Thank You: KentE

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3 weeks 4 days ago - 3 weeks 4 days ago #83 by bingyee
Replied by bingyee on topic "Visible"comes into Focus

Has anyone recently had issues activating a SIM during the 30-60 day timeframe after purchase? I recently had multiple issues doing that, involving extra charges (for which I have asked for a refund) and the line initially not working for voice.

There indeed is a major issue when one tries to activate service during the 30-60 day time frame.  Basically, Visible's activation and billing system wipes out your referral or first-time customer discount.  If you wait to the 2nd month, Visible's system defaults to a setting where it thinks that you need to pay the full $40 undiscounted amount.  So, after paying $5 initially with a referral, Visible will charge you an extra $35 upon activation. 

In my last case, I had my payment set to a one-time use card, so that transaction failed;  I then got on a chat with their CS, where we worked out a resolution - I would add a new credit card and let it be charged $35, and then he would elevate the issue to a supervisor to process a $35 refund.  I also told him in no uncertain terms that I will challenge the charge with my bank if the refund isn't issued.  Suffice to say, this is a major hassle.

There is another wrinkle to this, involving ports that you start before 30 days but don't get completed until after 30 days - an example is when you are porting from a carrier whose port-out PINs are only good for a set period but by the time you actually activate, that PIN has expired.  You have to get a new PIN from your old carrier, and then there is a process to re-submit the new PIN to Visible, but if you go through a scenario where you begin activation on day 28 but don't submit the new valid PIN until day 34, there seem to be other glitches.  I'm going to try to replicate that again and see if I experience the same issues.   

Obviously, this kind of experimentation shouldn't be done with your main number!

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2 weeks 37 minutes ago - 2 weeks 35 minutes ago #84 by redrotors
Replied by redrotors on topic "Visible"comes into Focus
PSA -
- Check your Visible account(s), appears there is a hack/security breach.
- At a min. change your password & use a form of payment you can limit, control, cancel easily. If you used the same password elsewhere change them (to unique ones) also.

www.reddit.com/r/Visible/comments/q65cdl/security_update/

coveragecritic.com/2021/10/12/security-issues-at-visible/

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1 week 6 days ago - 1 week 6 days ago #85 by bingyee
Replied by bingyee on topic "Visible"comes into Focus
Thanks for the PSA. All my accounts are linked to privacy.com virtual cards. I strongly suggest that as standard operating procedure anyway, mainly to prevent Visible from improperly charging for swaps.  The suggestion to change your Visible password won't work because the function is disabled, possibly by Visible as a stopgap measure against the hackers.

I did receive a strange email a few days ago on one of the accounts indicating that I was about to get a shipment, but there was no order number or info on what I was getting. I didn't see a charge being declined on my privacy.com account either. I later received an email from Visible clarifying that the email was a mistake. Some posters on Reddit are also positing that the issues are linked.
 

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1 week 6 days ago #86 by redrotors
Replied by redrotors on topic "Visible"comes into Focus
Yes, privacy.com is one of ways I was referring to when recommending a form of payment you can control.
A few more tidbits here re the hack effects some are dealing with and visible's attempts to verify accounts.
bestmvno.com/visible/visible-latest-wireless-provider-to-be-impacted-by-a-security-breach/

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1 week 6 days ago #87 by bingyee
Replied by bingyee on topic "Visible"comes into Focus
Password resetting is back online. I just reset mine for my only account in which I currently have a number that I care about.

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1 week 5 days ago #88 by redrotors

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