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The port-in requirement is a severe stumbling block for normal people who don't understand how phone service works.
The chance of people porting-in their primary number and ending without service for atleast a week is very real and during these times, could be catastrophic.
It cost me exactly $0 to generate, port out a number and swap in a Sprint phone from our RingPlus days (I won't ever do business with Sprint again so good riddance) thanks to my active Freedompop account but no normal person has an active Freedompop account.
While I can generate unlimited phone numbers for $0, most people have issues placing orders on eBay for those $5 ATT portout ready numbers which is the next best deal.
I bet most people are porting in their actual primary numbers. An absolute nightmare waiting to happen.
What Visible should have done instead is given X month's credit equal to the price of phone.
What's the harm in that?
The "free swap" program is dumb and they are getting exactly the behavior they designed for. A significant amount of the first wave of Visible customers were from SD and now Visible open badmouths SD for essentially their own poor planning!
4 ported in from Metro, 2 from Sprint, 2 from Verizon, and 1 from AT&T.
I've read a few negative accounts, but I haven't seen any firsthand.