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Diedrich_Duo wrote:Agreed! When I tried to contact support via chat (at 5 PM PDT, I never got a reply until 5:20 AM the next day, while my phone and I were still asleep. If they could get their support staff up to speed they would get a lot more folks like me (who need help, "yesterday", fairly frequently). Of course, they might not want that many higher-maintenance folks like me , but that's a whole different issue.
tech-stitch wrote: If they could only keep up with their staffing demands due to the recent promotions (wait time are insane). Hoping the long waits are temporary.
Well, of course I have no way of knowing their business strategy/ies, but anything is possible in the MVNO world. (My comment was meant primarily to be self-deprecating, not accusatory toward Visible, and I sure don't want to be the one to start today's CN Daily Drama!)
KentE wrote: Ahh, interesting theory. Are you suggesting that Visible's CS may intentionally be sub-par, in order to weed out the folks most likely to necessitate hiring additional staff? Pretty good way to increase the bottom line, as long as the company is willing to take the PR hit.
I think I may have used several MVNOs in the past that have figured out, and implemented, this cost-savings strategy.
Yes, they are probably doing well. Plus, they might want to bump up their subscriber numbers before this quarter (maybe their fiscal year, too?) ends on June 30th -- no doubt Verizon would like the strongest showing possible to boost their stock performance.
Isamorph wrote: "Earlier this month, Visible launched its first ever ad campaign on national TV."
I haven't seen the ad yet, but Visible must be doing well enough to spend money on ads.