"Visible"comes into Focus

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1 year 2 months ago #39653 by KentE
Replied by KentE on topic "Visible"comes into Focus

Diedrich_Duo wrote:

tech-stitch wrote: If they could only keep up with their staffing demands due to the recent promotions (wait time are insane). Hoping the long waits are temporary.

Agreed! When I tried to contact support via chat (at 5 PM PDT, I never got a reply until 5:20 AM the next day, while my phone and I were still asleep. If they could get their support staff up to speed they would get a lot more folks like me (who need help, "yesterday", fairly frequently). Of course, they might not want that many higher-maintenance folks like me :) , but that's a whole different issue.


Ahh, interesting theory. Are you suggesting that Visible's CS may intentionally be sub-par, in order to weed out the folks most likely to necessitate hiring additional staff? Pretty good way to increase the bottom line, as long as the company is willing to take the PR hit.

I think I may have used several MVNOs in the past that have figured out, and implemented, this cost-savings strategy.
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1 year 2 months ago #39655 by Diedrich_Duo

KentE wrote: Ahh, interesting theory. Are you suggesting that Visible's CS may intentionally be sub-par, in order to weed out the folks most likely to necessitate hiring additional staff? Pretty good way to increase the bottom line, as long as the company is willing to take the PR hit.

I think I may have used several MVNOs in the past that have figured out, and implemented, this cost-savings strategy.

Well, of course I have no way of knowing their business strategy/ies, but anything is possible in the MVNO world. (My comment was meant primarily to be self-deprecating, not accusatory toward Visible, and I sure don't want to be the one to start today's CN Daily Drama!) :)

As to your second point, me too!!!
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1 year 2 months ago #39661 by tech-stitch
I agree they may in fact have this no phone's approach to save money I will say that once set up, there is little need to contact them. In fact, I found myself contacting them just to know the email address the promo gift card would come from to ensure it did not end up in SPAM. The only other reason was to explore the Moto G7 activation, but that did not yield the desired results.

Anyway, we will see how it continues to go, as I hate the idea of having to use an iPhone or purchase another phone from them just to get the Android experience.

I did consider their own phone that's on sale, but I can't place an order because there is another phone already on the line. With the wait times, it will be dificult to address and accomplish unless I open another account (not the desired route).

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8 months 2 weeks ago #42821 by Isamorph
Replied by Isamorph on topic "Visible"comes into Focus
Just a heads up for Visibile party people. Saw this potential problem posted on Reddit.

www.reddit.com/r/Visible/comments/enmtoc/party_pay/
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3 months 4 weeks ago - 3 months 4 weeks ago #46130 by Isamorph
Replied by Isamorph on topic "Visible"comes into Focus
"Earlier this month, Visible launched its first ever ad campaign on national TV."

I haven't seen the ad yet, but Visible must be doing well enough to spend money on ads.

www.fiercewireless.com/wireless/verizon-s-invisible-prepaid-brand-becomes-more-visible

www.prepaidphonenews.com/2020/05/visible-launches-first-ever-national-tv.html

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3 months 4 weeks ago #46132 by Diedrich_Duo

Isamorph wrote: "Earlier this month, Visible launched its first ever ad campaign on national TV."

I haven't seen the ad yet, but Visible must be doing well enough to spend money on ads.

www.fiercewireless.com/wireless/verizon-s-invisible-prepaid-brand-becomes-more-visible

www.prepaidphonenews.com/2020/05/visible-launches-first-ever-national-tv.html

Yes, they are probably doing well. Plus, they might want to bump up their subscriber numbers before this quarter (maybe their fiscal year, too?) ends on June 30th -- no doubt Verizon would like the strongest showing possible to boost their stock performance.
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3 months 2 weeks ago - 3 months 2 weeks ago #46400 by Isamorph
Replied by Isamorph on topic "Visible"comes into Focus
Just saw that the ZTE Blade A3 prime will reportedly be free via swap on Visible. Just checked and saw that the ZTE A7 is still listed as the swap phone offered on the Visible site. The A3 phone has a removable battery, which is a big plus in the eyes of many, but only 2 GB of RAM, sorry to say. Yet it's pretty much free.

www.zdnet.com/article/ztes-new-blade-a3-prime-is-a-super-affordable-android-phone-for-visible-and-yahoo-mobile/

www.gsmarena.com/zte_blade_a3_prime_launches_on_yahoo_mobile_and_visible_for_99_with_removable_battery-news-43718.php
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3 months 2 weeks ago #46411 by zli
Replied by zli on topic "Visible"comes into Focus
Hurry up, it is official now, you can swap the phone. www.visible.com/shop/smartphones/visible-A3-ZTE
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3 months 2 weeks ago - 3 months 2 weeks ago #46413 by mmfacemm
Replied by mmfacemm on topic "Visible"comes into Focus
Might make a nice hotspot phone if it works with the battery out

Otherwise it is pretty basic. A7 was better.

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3 months 2 weeks ago - 3 months 2 weeks ago #46422 by Chelle
Replied by Chelle on topic "Visible"comes into Focus
I think that Visible has found the sweet spot with the new ZTE Blade A3 Prime and the port-in requirement.

How do I know this?

Because Slickdealers and Redditers are predicting the demise of Visible Mobile because of it.

"If we can't get free phones for very little effort then that horrible company will surely go under!"

The A3 has just barely good enough specs to be a fine phone for 90% of the population.

And the port-in requirement, which is only a slight hurdle for most Slickdealers in search of free stuff, is just enough of a speed bump to make most of the locusts fly on by.

The A3 has been available for a full 30 hours, so far, and counting. Actual real customers, including 7 that I know personally, have actually been able to sign up and get phones and Verizon network service headed their way.

The deal has 4 thumbs down, the last time I checked Slickdeals, and that's right where it needs to stay.

I think that Visible has found a place where they can stay at steady-state for awhile and pick up some customers who will be around for more than a few days.
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