Unreal Premium Voice AT&T

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3 months 3 weeks ago #46241 by PEW
Replied by PEW on topic Unreal Premium Voice AT&T
Now the Unreal SIM sale is over... :(

Next 30 days is gonna be interesting, mass exodus of Sprint Free users looking for a new home.

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3 months 3 weeks ago #46252 by Isamorph
Replied by Isamorph on topic Unreal Premium Voice AT&T
Just some info: When my one month of Visible service expired on the ZTE Blade 10 Prime a few days ago, I set it up on the $15-- 3 month 3 GB "Unreal" GSM AT&T cellular plan I got during the Memorial Day sale, which does have hotspot, VoLTE and Wi-Fi calling (I think, haven't tried it). Nice the ZTE phone works well on GSM.
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3 months 2 weeks ago #46390 by bingyee
Replied by bingyee on topic Unreal Premium Voice AT&T

Isamorph wrote: Just some info: When my one month of Visible service expired on the ZTE Blade 10 Prime a few days ago, I set it up on the $15-- 3 month 3 GB "Unreal" GSM AT&T cellular plan I got during the Memorial Day sale, which does have hotspot, VoLTE and Wi-Fi calling (I think, haven't tried it). Nice the ZTE phone works well on GSM.


Hey I would like to know more about your experience with this sequence specifically. I had a Visible line that went into inactive status around May 2. Yesterday, I decided to port that line into Unreal, with one of the SIM cards I bought during their Memorial Day sale. I am now having a problem where Unreal shows the line to be active but I can only make outgoing calls. Incoming calls, however, receive the standard message from Visible saying that there are calling restrictions one the line (due to non-payment). Unreal can't help me, and Visible told me that the only way to release the line fully is to make a payment to reactivate the line.

I'm not too wedded to saving the number. I'm willing to have Unreal just replace the number with a new one. But have you or anyone else had this kind of experience porting out of Visible to Unreal?

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3 months 2 weeks ago - 3 months 2 weeks ago #46391 by Isamorph
Replied by Isamorph on topic Unreal Premium Voice AT&T

bingyee wrote:

Isamorph wrote: Just some info: When my one month of Visible service expired on the ZTE Blade 10 Prime a few days ago, I set it up on the $15-- 3 month 3 GB "Unreal" GSM AT&T cellular plan I got during the Memorial Day sale, which does have hotspot, VoLTE and Wi-Fi calling (I think, haven't tried it). Nice the ZTE phone works well on GSM.


Hey I would like to know more about your experience with this sequence specifically. I had a Visible line that went into inactive status around May 2. Yesterday, I decided to port that line into Unreal, with one of the SIM cards I bought during their Memorial Day sale. I am now having a problem where Unreal shows the line to be active but I can only make outgoing calls. Incoming calls, however, receive the standard message from Visible saying that there are calling restrictions one the line (due to non-payment). Unreal can't help me, and Visible told me that the only way to release the line fully is to make a payment to reactivate the line.

I'm not too wedded to saving the number. I'm willing to have Unreal just replace the number with a new one. But have you or anyone else had this kind of experience porting out of Visible to Unreal?


I didn't port my number from Visible, so I may not be of much help. But perhaps your problems wouldn't have arisen if you had ported to Unreal when your Visible account was still active. Edit: Can one actually port out a number from an inactive account? It sounds like what Visible said is correct. Anyway, my process was to switch the phone settings to GSM before inserting the Unreal sim, and all went well, save for when I got a text from Unreal saying a text with APN settings would arrive shortly, which never did. So I entered the APN setting manually and all was well until later that day the phone was looping every 10 seconds while getting over and over again the same text message stating APN settings would be sent soon. Had to power off the phone to stop the nonsense. Turned back on and the looping started again until I responded to the text by typing in APN, which stopped the texts and all has been fine since.

What number is displayed on your outgoing calls as well as incoming calls? I'm not sure how you're getting the Visible message without the Visible sim active. Perhaps, if you haven't done so, just rebooting the phone might help.

Maybe the following "Unreal" review, specifically the porting part, from Bestmnvo's Joe Paonessa will help with your Unreal problem.

bestmvno.com/reviews/unreal-mobile-review/

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3 months 2 weeks ago - 3 months 2 weeks ago #46394 by bingyee
Replied by bingyee on topic Unreal Premium Voice AT&T
I've never had a problem previously with porting over inactive lines onto a new carrier. In fact, the number originated on Lycamobile, and I specifically recall porting it to Xfinity at some point in time when my service had run out at Lycamobile.

When I make outgoing calls, it shows a 571 area code number, which is correct.

Incoming just doesn't work. I get bumped to the standard Visible-generated message saying that my line has a calling restriction. My online account access with Visible is still active. Normally, when a line is fully ported out from Visible, I get an email thanking me and I would no longer see anything associated with my account when I log in.

In sum, I have a line that's only partially ported over to Unreal.

I did get a commitment from Unreal saying that they are willing to assign me a new randomly generated number, so I have that to fall back on. It's not my main number so the loss wouldn't be too big. It just happens to be a sequence that I really like.
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3 months 2 weeks ago #46395 by Isamorph
Replied by Isamorph on topic Unreal Premium Voice AT&T
It does sound like the problem is with Visible and, from some posts I have seen, Visible's CS can be a problem. However, there are some Visible employees on the Visible reddit forum who maybe able to help you out. Also, IDK, maybe checking out Visible via Twitter may help. And maybe someone on this forum with experience with Visible porting will chime in.

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3 months 2 weeks ago #46396 by bingyee
Replied by bingyee on topic Unreal Premium Voice AT&T

Isamorph wrote: It does sound like the problem is with Visible and, from some posts I have seen, Visible's CS can be a problem. However, there are some Visible employees on the Visible reddit forum who maybe able to help you out. Also, IDK, maybe checking out Visible via Twitter may help. And maybe someone on this forum with experience with Visible porting will chime in.


I just got back on a chat with Visible. But this time I also told them that I will be filing an official complaint with the FCC, so as to hold their feet to the fire. Visible said they'd get back to me in 24 hours.
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3 months 2 weeks ago - 3 months 1 week ago #46398 by KentE
Replied by KentE on topic Unreal Premium Voice AT&T
My understanding: your line must be 'active' to port out. Some providers nearly immediately terminate a line (and forfeit the number). Some providers, but not all, keep a line technically 'active' (a plan, attached to a number), for some period of time after payment has lapsed-- ostensibly as a customer service. Whichever way they do it, it's going to irritate some customers. (We saw a bunch of FreedomPop CDMA customers migrated to Ting who were PO'd because Ting did the same thing in 'hibernating' a line instead of expiring it, and offering users the chance to port out with no cost from those hibernated lines).

I suspect that providers who choose to keep a line in stasis are creating their own quagmire. Some providers, like Mint, seem friendly about allowing one to port out from a line that's in stasis after a plan ends. Some, possibly most, providers want you to pay to get the line out of stasis before they'll cooperate with a port.

There-in lies the bog. I think a provider isn't allowed to prevent you from porting out just because you owe them money, as long as the line is active. These lines held in stasis are not quite active, not quite 'not active'. My guess is the FCC would say they're 'suspended pending payment', but still active.
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3 months 1 week ago - 3 months 1 week ago #46459 by canon
Replied by canon on topic Unreal Premium Voice AT&T
Unreal Mobile premium service is good as long as you don't have to contact support. They are completely useless.

I was on Red Pocket GSMA Unlimited with 3GB LTE monthly but they were changing it to 1000 min and 1GB data so I ordered the 1 year Unlimited plan with 3GB LTE from Unreal.

3 days before my Red Pocket plan expired I tried to activate the Unreal SIM and transfer my number. I got an error saying my number cannot be ported. I contacted Unreal via chat and after a couple of hours they finally figured out that they couldn't port my number because it was already active in their system. So Unreal and Red Pocket GSMA are using the same backend.

Well I thought same system, basically same company this should be easy for them to resolve. They created an online ticket for me and escalated the ticket. On the ticket they asked for my existing Red Pocket details, SIM, Plan, etc. Then they stopped responding.

My plan was expiring and the weekend was coming up and still no response from Unreal support. I was looking on Red Pocket's website to see what I could do to extend my service and noticed that I could do a SIM swap. So I typed in my new Unreal SIM number and it actually swapped to the new SIM, however it kept my old Red Pocket plan on it that was expiring.

Still not having heard from Unreal support and it being the weekend and my Red Pocket plan expiring I was looking around Unreal's website and noticed I could add my MDN to my account. I did that and it worked. It still showed my plan as the expiring Red Pocket plan however.

At this point my Red Pocket plan had expired and I had no phone service. I had my Phone Number, Unreal SIM, and Red Pocket plan showing under both Red Pocket and Unreal's website.

I then was able to use the Pay button on Unreal's website to “upgrade” my account and had options for all of the plans Unreal offers. I chose the 1 year Unlimited with 3GB LTE and payed for it again thinking if I could get my service working then getting a refund on one of these orders should be easy. The “upgrade” worked and I now had full service.

The new Unreal plan shows up under my account at Red Pocket as well.

I updated my Unreal ticket saying I got everything working but that I had to make another order and that I needed a refund on my original order. After a week they finally responded and said that could not issue a refund because both the SIM's I had had been activated even though one of them was the Red Pocket SIM.

I am currently on hold with Unreal's phone support for 45min so far....

Moral of the story is that their support so far has been completely useless to me. I bet that if I had never ordered a SIM and just added my MDN to Unreal's website I could have “upgraded” my Red Pocket GSMA plan to Unreal's plan using my Red Pocket GSMA SIM. No port needed.

edit: After an hour on the phone they said they are working on the refund and will contact me by the end of the day. Odds are not good that they call me back today and less that they actually fix anything.
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3 months 1 week ago #46465 by PEW
Replied by PEW on topic Unreal Premium Voice AT&T
... that's unreal!!!

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