Bring a broken phone to Ting, let us pay for it

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3 months 3 weeks ago - 3 months 3 weeks ago #35924 by LiterallyUnlimited
ting.com/blog/bring-broken-phone/

Just launched this today. It's exactly what it sounds like. If you have a broken phone, get it repaired and let us pay for it, up to $150.

As always, there are details. Here is the link to the T&C, but I've also broken it down on Reddit.

New and existing Ting accounts who have never used a promo code (including referrals) are eligible. Repair a phone, submit the receipt to our team and if you qualify, your repair cost is applied in $15 monthly installments up to $150.

This does mean free service if your bill would have been <$15 anyway ($6 + $3 + tax for example) for up to 10 months depending on the cost of your repair.

Stacking with other promos is not permitted (referral codes, ETF reimbursement, etc) but you CAN stack these with referrals that you receive from others using your promo code once active. This is to prevent daisy-chaining of referrals, which is kind of against the spirit of the promo, y'know? As always we reserve the right to cancel all credits if we find fraud or misuse.

For the record, you absolutely CAN create a new Ting account if you've not had one before to take advantage of this, and you CAN create one if your old Ting account had a few promos but you've left for other (not always greener) pastures.

Our real key targets here are friends and family with a cracked screen who are overpaying one of the Big Four for service. Kill two proverbial birds with one stone by referring them to this promo.

As always, I'm available here and at This email address is being protected from spambots. You need JavaScript enabled to view it. for any questions, because I'm sure there will be questions.
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3 months 3 weeks ago #35926 by Chelle
There is so much that's good, with Ting, and you're such a great ambassador for the company.

I know that the $6 line charge is a cornerstone of y'all's business model and I'm sure there are great reasons for having it. Unfortunately, for me, it's the only roadblock to me having a line or two with Ting.

I still appreciate you, though!
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3 months 3 weeks ago #35927 by LiterallyUnlimited

Chelle wrote: There is so much that's good, with Ting, and you're such a great ambassador for the company.

I know that the $6 line charge is a cornerstone of y'all's business model and I'm sure there are great reasons for having it. Unfortunately, for me, it's the only roadblock to me having a line or two with Ting.

I still appreciate you, though!


I understand that. And I'd be happy to point you to the long line of now-defunct MVNOs that didn't cover their costs and now can't service their customers on a scale like we can.

That said, did you catch our Valentine's Day $6 waiver? It appears it was successful, so you should probably expect it to come back in some form or another.

We're also (hopefully) introducing some new stuff very shortly (think a few months max) that should please you as well. Fingers crossed all of our internal testing goes well!
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3 months 3 weeks ago - 3 months 3 weeks ago #35977 by Extraterrestrial_Zoologist
Those of us who were sweet talked by Ting when rp went flat - and trusted Ting to own up to its promises...

Then only to find they had openly lied & cheated us just to get us to join up and proceeded to take away pretty much all the rewards they had promised.
Hornswoggled us - now looking to charm folks into their sticky web once again...

NO WAY says this former customer.

A company that does such things with impunity is always remembered - and ALWAYS avoided.
(As well as telling others to avoid said company at any opportunity.)

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3 months 3 weeks ago #35988 by LiterallyUnlimited

Extraterrestrial_Zoologist wrote: Those of us who were sweet talked by Ting when rp went flat - and trusted Ting to own up to its promises...

Then only to find they had openly lied & cheated us just to get us to join up and proceeded to take away pretty much all the rewards they had promised.


Speaking as a former RP customer, I got exactly what I expected to get when RP went belly-up and learned about the other side of it only after I joined ranks. I read over the details of the offer, and realized that I didn't need to join up if I didn't want to. I had been on Ting before, and knew the risks, so I jumped in to use up my RP credit.

I still can't find a documented case of Ting agents actually lying to RP customers (if you have one, please let me know) and most of the disconnect was that RP customers assumed they could stack as many referral credits as they wanted on top of Ting honoring the leftover RP balance.

It was a LOT of that, coupled with the fact that it's difficult to migrate a customer base used to getting something for nearly free into something like the Ting model. That's why we make it easy to leave -- we don't even hide your account number or PIN on your account page.
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3 months 3 weeks ago - 3 months 3 weeks ago #35990 by realLexusl21
I did not like ting rate system. Found them expensive for my usage. I did thank them for saving my phone number.
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3 months 3 weeks ago #35993 by KentE
I was "in the thick of it" during the RingPlus/Ting migration.

To the best of my knowledge, Ting got involved in that as a last-minute attempt to assist RingPlus customers through a necessary mass exodus that had clearly proven to be beyond the capabilities of RingPlus's infrastructure to handle successfully. It might be possible that RingPlus benefited financially from the migration, and it was without a doubt true that it was a calculated risk on Ting's part that a sufficient number of RP customers would stick around to justify the large manpower commitment (and service credits) required to make it possible.

I don't know whether the migration arrangement ended up being truly financially beneficial to either RingPlus or Ting. Personally, I believe that RingPlus was trying their best to do the right thing for their customers in a difficult situation, and that Ting was in part motivated by the same desire.

What I do know for certain is that the big winners in the arrangement were the RingPlus customers. Without Ting, or someone else who could step into the fray with similar capabilities, chances were good that most RingPlus customers would have permanently lost their phone numbers. I migrated several lines to Ting, and ported most out of Ting without paying a cent-- and received excellent customer service assistance, temporary free cell service, and absolutely no pressure to stay with Ting, during the process. For this, I will be eternally grateful.

As the whole process was under significant time pressure, Ting did revise a few statements, mostly (solely?) regarding whether referral credits could also be used and how migration credits would be applied, during the period when information was rolling out to RP customers. I know that some RP customers were dissatisfied with those revisions. To me, getting as much information/reassurance/options out to the RP refugees under a ticking clock made it worth the risk that some early information had to be revised, as full features of the migration credits were being developed/released. (And, frankly, some of that misunderstanding was due to RP customers getting and sharing information that applied to Ting customers in general, and not specifically to those migrating from RP..)
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3 months 3 weeks ago - 3 months 3 weeks ago #35995 by Diedrich_Duo

KentE wrote: What I do know for certain is that the big winners in the arrangement were the RingPlus customers. Without Ting, or someone else who could step into the fray with similar capabilities, chances were good that most RingPlus customers would have permanently lost their phone numbers. I migrated several lines to Ting, and ported most out of Ting without paying a cent-- and received excellent customer service assistance, temporary free cell service, and absolutely no pressure to stay with Ting, during the process. For this, I will be eternally grateful.

Agreed -- Ting was truly a life (er, line) saver! They might not have pleased everyone, but their proactive assistance certainly averted another major MVNO disaster.
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3 months 3 weeks ago - 3 months 3 weeks ago #35998 by LiterallyUnlimited
We were under no delusion that most of RP's customers would stick around. They claimed to have something like 100,000 and we realistically expected to convert 5-7% of that. Because again, it's REALLY hard to convert a base who is used to bargain-basement pricing to the Ting model.

I get it. We're a punching bag. Our $6 line fee is apparently the scourge of the MVNO world, despite us still regularly saving customers gobs of money over the Big Four, still being stupidly simple to explain, and the business continuing to grow. But we're probably one of the few companies that could afford to extend the sinking-ship RP customers anything resembling a lifeboat. The way I saw it as an RP customer living through the transition is that lifeboat Ting offered didn't come with a free meal that they were promised on the ship, so a lot of that anger that probably should have been directed at Karl and RP got directed at us under a very short RP-to-Ting timeframe.

I'm not really here to re-legislate RingPlus in the court of public opinion, because we're way past that now. We had a similar process for when TPO ceased providing service to their customers in the states. And we want to be around to be the no-strings lifeboat for any other MVNO whose other alternative is losing their customers' top-ups and phone numbers permanently. Literally nobody wants that.
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3 months 3 weeks ago - 3 months 3 weeks ago #35999 by mmfacemm
Ting have come up with some interesting promos over the years but this one is very odd. Are people really taking advantage of this? Seems unlikely to me.

I appreciate it that ting was there to transition to from ringplus. I am sure it helped a lot of people out of a jam. There was plenty of time to port out before moving over to Ting though so I had left long before the migration. It seemed pretty generous at first but it didn't appeal since it wasn't that much more than the usual referral credit for me. I recall some complaints about multiple account credits not stacking, referrals not stacking etc etc and people were expecting a little too much from Ting in my opinion. A lot of that simply came from the anger at losing service and money with ringplus.

I've been following Ting since the early days and I have come close to signing up a few times but haven't done so yet. One of these days you'll get me with one of your promos. Keep trying lol.
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