Any predictions on how well the Ting "takeover" will go?

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2 years 3 months ago #1445 by sfatula
With all things R+, I am always skeptical about execution. Perhaps they have little to do with the migration tomorrow, not sure. But if they do..... Will be interesting to see how many complaints happen. Surely people who did not know about it will be posting at a minimum. Will people keep being billed? Once the number goes to Ting, definitely going to put a bad card number in the R+ system if it's still running. I wonder what all can go wrong. You never know with R+!

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2 years 3 months ago #1447 by mmfacemm
Probably very smoothly. There must be only a handful of customers left surely.

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2 years 3 months ago #1449 by Oldbooks1
There has been very little information about either the mechanics of the migration or more importantly who is actually responsible for what.

Reading between the lines, my "sense" is that Ting has effectively taken ownership of the process and will handle any problems that arise. Other than announce the arrangement with Ting RingPlus has not really communicated with the membership since the cessation of service that was scheduled for February 11, 2017 was disclosed to us.

In principle it should be possible to do the switch smoothly. It has been delayed until the end of the timeframe that was indicated and presumably some sample dry runs have been made. In reality all that is happening is control over the database is being transferred to a different administrator on the Sprint network and existing accounts are being matched to a newly created Ting template if the member accepts the Ting ToS. Otherwise lines will either be ported as members instruct or expire.

In addition a lot of lines have probably been ported out already.

So overall, I would think there is a good chance it will go fairly smoothly. Ting seems to be well managed and does have a vested interest in making sure members are happy with the outcome.
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2 years 3 months ago #1450 by sfatula
I am not so sure only a handful are left. I was always surprised how many people would come out of the woodwork and say, gee, I lost my plan, etc. I think the majority of R+ members were not on the forums. And people always seem to say they didn't get any email notification. I still have a line moving to Ting (hopefully).
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2 years 3 months ago #1451 by UltimateGladiator
Yes there will be lotz of 'why is my account at ting' threads shortly.

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2 years 3 months ago #1452 by Oldbooks1
It is the ones that ask why is my account not at Ting that will be the real headaches.
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2 years 3 months ago - 2 years 3 months ago #1461 by Widsith
I think it's likely that the process is mostly or entirely in Ting's hands by now. It wouldn't surprise me if RingPlus has gone home already and left Ting to turn out the lights when they're finished. I also think Ting will do a pretty competent job of managing the switch--certainly better than RingPlus would do if the situation were reversed.

However, I suspect there are thousands--or tens of thousands--of customers who are completely unaware that anything is happening and will be caught by surprise.
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2 years 3 months ago #1464 by sfatula
"However, I suspect there are thousands--or tens of thousands--of customers who are completely unaware that anything is happening and will be caught by surprise."

Me too.
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2 years 3 months ago #1466 by JTSR71
What will actually happen at the switch time? Will lines stop working altogether? Or can we use them before agreeing to Tings terms?

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2 years 3 months ago - 2 years 3 months ago #1471 by Widsith

JTSR71 wrote: What will actually happen at the switch time? Will lines stop working altogether? Or can we use them before agreeing to Tings terms?

I read something posted by a Ting spokesman days ago who said that everyone's lines would keep working during the 48-hour interim period between the switch to Ting and the deadline to make a decision about whether to accept the Ting TOS. Those who accept will see their service continue uninterrupted, and those who decide to port out will keep their service until the port-out happens. Those who do neither will see their service end after the 48 hours are up.

I'll try to find that again and post a link to it here.

OK, I found it. I'd previously posted that here in a topic called "What happens to port-outs that don't finish before the deadline?" Here are excerpts:

"pl2k:
Are you saying after a line is migrated over to ting, you have a chance to port it out without to pay $6 fee? If this is true, does the line still has the service with Sprint before it get ported out that may take up to five business days?"

"ParaicTing:
That's exactly right. We want to make sure that you have the option to do what you want to do with the number. You can think of Ting as a way of making sure your number is not lost to the ages. We'll also make sure that you maintain service for a period of time until you move the number. At this time the time frame for this is somewhat unknown but we're looking at a period of about 48 hours. If you have a port out initiated within that time we'll make sure that you don't go without while the port is in progress."

And here's the link to the original message that was posted on the RingPlus forum: https://social.ringplus.net/discussion/11476/ting-ringplus/p15 Scroll down till you find the message by ParaicTing.
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