The problem persists, unfortunately. As an update --
- Tello's checker tells me that the phone is good to join Tello.
- Multiple reboots of the phone - no improvement.
- multiple uninstall-install-update TextNow app - no improvement.
- profile and PRL updates, multiple again -- no improvement.
And now, everytime I reboot the phone, it starts with an endless "Activating -- Please wait until complete -- Retrying (1/5).. (2/5).." screen. It tells me it's waiting to update profile, then goes into Device Self Service, and ends up with a black screen.
My wifi is on the entire time, and data is on too.
I have no idea what is going on! Very perplexing!
The endless loop is the phone looking for provisioning info from the network, and finding none. It will persist for a while on every boot, until (hopefully) that phone decides not to try again unless specifically directed.
Somewhere in the process of trying to get it active this time, did you use the ##72786# dialer code, or a network reset? (That's exactly what you should do if trying to provision a phone.). That clears any previous provisioning settings, which tells the phone it needs to reach out for new provisioning.
If you need to use the phone as a tablet or something, turn on airplane mode, and then turn WiFi back on. That should stop the loop.
The Not Compatible message is very odd, and perhaps tells us something...... I just can't quite figure it out.
Text Now activated this phone previously, so it was compatible then. It still seems to meet the minimum requirements for TextNow.
Then Venn said it wasn't compatible, and it would not activate. But I think this should have been the expected result at Venn. Venn is apparently reselling Sprint Postpaid business lines, and they use the Sprint BYOD test. We had wondered about that choice of tests originally, but if they're reselling business lines, they can only accept phones that are eligible for Sprint Postpaid-- and your Moto E2 is not.
I would wonder if somewhere between TextNow's last deactivation, and Venn's attempt, the phone got switched in Sprint's database to being listed as a postpaid phone without FEC/FED clearance. That would explain why TextNow says "not compatible" now-- but Tello saying it's good to go throws a wrench in that theory. (The phone would be acceptable at Tello if it was a Postpaid phone, but not if it didn't clear FEC/FED. I assume that TextNow would be fine with it, too.)
- the phone has stopped going into its infinite "Activating.." loop.
- TextNow suddenly stopped telling me that the phone is incompatible.
- PRL and profile updates completed successfully, after I dialed ##SCRTN## at TextNow's urging.
I think the progress happened because I deleted the Google account that was on the phone. Which is a very weird reason to get things to improve, but that's the only reason I can think of. (Prior to this, I had messed around with every possible setting and done everything I could think of, with no success).
I then signed up for a new Google account, and then signed up for TextNow with this new Google account. Then let the phone just sit there for a couple hours. Then went into the TextNow app and clicked on a welcome text from TextNow inviting me to try their free cellular plan. That's when TextNow asked me to dial ##SCRTN## after which the PRN and profile updated successfully.
However, it's not all roses yet -- I can't dial out, can't receive calls, can't text, and don't receive texts unless I'm on wifi. Meaning, basically, TextNow's cellular plan still doesn't work for me. But hey, like I said, things are improving!
Just thought I'd post this here for anyone who enjoys solving cellphone mysteries! (BTW, I'm a mystery buff myself, and really enjoyed reading KentE's analysis in the previous post!)
Edited to add - Also, now when I pull down from the top of the screen, it doesn't show "Sprint" as the network; it shows "Chameleon" instead. So maybe Venn was indeed wrapped up in this mess somehow.
Just in case, I had a slow activation issue with the iPhone 6s I put that on. It took several hours (if not more) to finally provision correctly and calls and texts to work using TextNow. Unfortunately, several weeks after, it stopped receiving calls and making calls unless on WiFi. If I recall, it was after an app update. Have not tested it again using the phone's data. Interestingly, during that time I could use Hangouts just fine along with Google search and Google Voice SMS. Hopefully by now, your data works on the phone and then is just dealing with the app.
I have a boost phone do I use the card it came with or my text now card cause in the boost phone can't add Tex now static and it's very upsetting to me could really use some help if I use their card how do I get the cell and wfi free please help me