Tello Plan shows "Your plan has been cancelled" "Buy New Plan"

More
1 year 7 months ago #11 by bingyee
I haven't gotten anything from Tello but over the last three months I've swapped phones several times (just to check whether the phone was truly Sprint network compatible). Those are technically "Orders" at $0. I hope they consider those orders sufficient to keep the line active without any paying activity.
The following user(s) said Thank You: Isamorph, SuccessOne, st3fx

Please Log in or Create an account to join the conversation.

More
1 year 7 months ago #12 by Isamorph

Has Tello changed PaYG terms? I see this message on dashboard, "You can use Pay As You Go balance for international calls & texts." So if you're on $5 plan (data only), you can't use PayG for calls in U.S? Only international calls & texts? Confusing.


I recently switched to the $5 data plan but turned that data off and I'm using my Paygo balance to make and receive calls in the USA unless something has changed in the past few days. I would guess the "you can...international calls and texts" message is intended for people on paid plans who have unlimited US t&t and who wonder what Paygo is for. But, yes, rather vague wording.
The following user(s) said Thank You: SuccessOne

Please Log in or Create an account to join the conversation.

More
1 year 7 months ago #13 by ZZWang
I didn't any notification on my account with Paygo.
And I have no order in the past three months.
Really not sure...

Please Log in or Create an account to join the conversation.

More
1 year 7 months ago #14 by Georgiana_Tello
Hello guys,

Thanks so much for reaching out! God, you're fast :)

We're sorry, but if you got this particular message, please know that it was due to a bug. Rest assured, it is now fixed. Please check your account again, and if anything should look a bit off, we encourage you to contact our Customer Support Team so we can get it sorted out.

We stand by our word, no expiration will take place without prior notification, no need to worry about that.

Thanks again,
Your Tello Team
The following user(s) said Thank You: KentE, Chelle, Isamorph, tech-stitch

Please Log in or Create an account to join the conversation.

More
1 year 7 months ago #15 by KentE
That Pay As You Go rate page has always been confusing. For some reason, it defaults to rates for Columbia. You have to select United States to see domestic rates.

Please Log in or Create an account to join the conversation.

More
1 year 7 months ago #16 by KentE

I haven't gotten anything from Tello but over the last three months I've swapped phones several times (just to check whether the phone was truly Sprint network compatible). Those are technically "Orders" at $0. I hope they consider those orders sufficient to keep the line active without any paying activity.


I think you have a very optimistic outlook.. :)
The following user(s) said Thank You: st3fx

Please Log in or Create an account to join the conversation.

More
1 year 7 months ago #17 by st3fx

I haven't gotten anything from Tello but over the last three months I've swapped phones several times (just to check whether the phone was truly Sprint network compatible). Those are technically "Orders" at $0. I hope they consider those orders sufficient to keep the line active without any paying activity.

This would be an interesting loophole.

I believe the voicemail is also reset when swapping device.

Please Log in or Create an account to join the conversation.

More
1 year 7 months ago #18 by joeuser
I noticed the same message in my accounts. I have a Tello flip phone in each of my cars as an emergency phone. I decided to switch to Free Up and use their free plans with the only requirement being to login to the accounts and click off that I want to continue with the free plan each month. I've been requesting my pay as you go balances back from Tello. So far so good. If you request a refund, please include your paypal account email.

It's a shame to see Tello go away for Pay as You go service. I must say for the many MVNO's that I've used, Tello has always been a 5 star provider.

Please Log in or Create an account to join the conversation.

More
1 year 7 months ago #19 by dst11
How do you swap phones at Tello? Do you need the IMEIs? Anything else?

Please Log in or Create an account to join the conversation.

More
1 year 7 months ago #20 by KentE

How do you swap phones at Tello? Do you need the IMEIs? Anything else?


Technically, the MEID (instead of IMEI), and the ICCID (assuming that the device uses a SIM card.)

It's a good idea to check the MEID before getting started on the Bring Your Phone tab, to make sure it's eligible.

(Some older devices may no longer be compatible with Sprint auto-provisioning. It might still be possible to activate some of these for voice & text only, but not data, through some manual programming steps.}

The swap can be done in your online dashboard. Select My Phone and then (under Want To Replace Your Phone?), select Bring A New Phone.

The swap should complete almost immediately. You'll need to restart the new phone. If it's been used on a carrier before, you might need to 'kickstart' the process by a dialer code if it doesn't go into hands-free activation on it's own.
The following user(s) said Thank You: dst11

Please Log in or Create an account to join the conversation.