New Tello Plan Prices

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2 months 1 week ago #38304 by Georgiana_Tello
We're bringing good news: Tello's Introducing Higher Data Plans and LOWER Prices!

Yes - we did it again, and we want you to be among the first ones to know!

Here’s a few examples of how the new pricing structure looks like:

- 1GB + unlimited talk&text - $10/mo (used to be $14/mo.)
- 2GB + unlimited talk & text for $14 (used to be $19/mo.)
- 4GB + unlimited talk & text  = $19/mo (used to be $29)
- 12GB + unlimited talk & text = $39/mo (new data option; this used to be the price for the 10GB unlimited plan).

We have introduced new data options like: 6GB, 8GB and 12GB
We have also removed a few of the data options (200 MB, 3GB and 10 GB). On voice side, we have only removed the 200 minutes option.

What does this mean for Tello's Existing Customers?

About 9 out of 10 customers get a plan upgrade, a price decrease or both.

Existing customers will benefit of the new pricing format starting with their next billing cycle, unless they make a change (upgrade/downgrade) to their current plan before that, in which case the change comes into effect immediately. 

What does this mean for Newcomers to Tello?

New lower prices and unexpected savings on their phone bill once they make the switch!

What does this mean for you?
Perfect timing to test the service if you haven’t already done so and see if it's a good fit ;)

More info can be found on our blog post, over here

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The following user(s) said Thank You: Chelle, sovashadow, joseph, Diedrich_Duo, Frasier1, 112059

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2 months 1 week ago - 2 months 1 week ago #38305 by joseph
Replied by joseph on topic New Tello Plan Prices
These appear to be the lowest competitive prices currently on the market.

@Georgiana_Tello Questions:

1. Will existing customers generally automatically be bumped up to a higher bucket plan with the same price or, rather, will they be put on the same bucket plan with a lower price? (i.e. if they currently have unlimited talk and text with no data for $11, will they automatically be switched to the $8 plan or will they get more data at the same price they were paying until now?)

2. If an existing customer makes a plan switch immediately, before their plan renewal date, will they immediately be charged the monthly fee for their new plan and lose any remaining days for the balance of the month of their existing plan?

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2 months 1 week ago #38307 by Chelle
Replied by Chelle on topic New Tello Plan Prices
You guys are a class act, Georgiana, and you always have been.

Great prices, great customer service, and integrity.

We're lucky to have y'all around.
The following user(s) said Thank You: Chosen, Georgiana_Tello

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2 months 1 week ago #38310 by Chosen
Replied by Chosen on topic New Tello Plan Prices
We’ve used Tello for our backup phones for awhile now. Given their reliability, outstanding customer service and competitive pricing we moved our primary lines to them as well.
The following user(s) said Thank You: Georgiana_Tello

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2 months 1 week ago #38311 by Georgiana_Tello

joseph wrote: These appear to be the lowest competitive prices currently on the market.

@Georgiana_Tello Questions:

1. Will existing customers generally automatically be bumped up to a higher bucket plan with the same price or, rather, will they be put on the same bucket plan with a lower price? (i.e. if they currently have unlimited talk and text with no data for $11, will they automatically be switched to the $8 plan or will they get more data at the same price they were paying until now?)

2. If an existing customer makes a plan switch immediately, before their plan renewal date, will they immediately be charged the monthly fee for their new plan and lose any remaining days for the balance of the month of their existing plan?


Hi Joseph,

Existing customers will generally get more data, minutes or both for the same price. Specifically for the plan that you asked about (unlimited talk & text w/ no data), you will be transitioned to a lower priced plan ($10 instead of $11) and you also get 1GB LTE data.

However, if you'd like to go further with a plan with no data, the new pricing for unlimited talk & text is $8/mo.

As for the 2nd question, if you make the switch to a different plan before your bill date, you will be able to keep your remaining balance, as it's always the case with Tello.

Thanks and please let me know if you need more info.
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2 months 1 week ago #38312 by Georgiana_Tello
Lots of thanks for your kinds words, guys! We truly appreciate that! :)
The following user(s) said Thank You: Chelle

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2 months 1 week ago #38314 by joseph
Replied by joseph on topic New Tello Plan Prices

Georgiana_Tello wrote: As for the 2nd question, if you make the switch to a different plan before your bill date, you will be able to keep your remaining balance, as it's always the case with Tello.

Thanks and please let me know if you need more info.


If your current plan includes unlimited talk and text, if switching to another unlimited t&t plan mid-cycle, you'll pay for the new plan immediately and lose the remaining days of your old plan?

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2 months 1 week ago #38317 by realLexusl21
Replied by realLexusl21 on topic New Tello Plan Prices
Sprint cmda only?

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2 months 1 week ago #38319 by joseph
Replied by joseph on topic New Tello Plan Prices

lexusl21 wrote: Sprint cmda only?


Yes.
The following user(s) said Thank You: Georgiana_Tello

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2 months 1 week ago #38320 by Georgiana_Tello

joseph wrote:

Georgiana_Tello wrote: As for the 2nd question, if you make the switch to a different plan before your bill date, you will be able to keep your remaining balance, as it's always the case with Tello.

Thanks and please let me know if you need more info.


If your current plan includes unlimited talk and text, if switching to another unlimited t&t plan mid-cycle, you'll pay for the new plan immediately and lose the remaining days of your old plan?


Yes, that's correct. My suggestion would be to only make the switch to the lower plan just a day before your plan would renew in this case, since you would not have a specific amount of data or minutes to rollover.
The following user(s) said Thank You: Diedrich_Duo

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