Your Tello Security PIN is here

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10 months 3 weeks ago #35954 by st3fx
FYI: Received e-mail this morning from Tello with Security PIN.

"This 4-digit number secures your Tello account.
You’ll have to use it when you want to make certain account
changes, such as: password change, device swap, etc.

So, keep it somewhere safe or change it to something you’ll remember by logging in to your online account."
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10 months 3 weeks ago #35955 by woo_24
I received one as well. Thought it strange since I had not requested this info. Glad it wasn't just me...
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10 months 3 weeks ago #35958 by echance20
I got this too. You can change the pin if you want
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10 months 3 weeks ago - 10 months 3 weeks ago #35960 by Isamorph
I got the pin email, too.
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10 months 3 weeks ago #35964 by Diedrich_Duo
Same here. It's yet another example of how well Tello takes care of their customers. They are a class act all the way!
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10 months 3 weeks ago #35965 by joseph
What was the reason it was sent?

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10 months 3 weeks ago #35966 by KentE

joseph wrote: What was the reason it was sent?


Just a guess, but perhaps because of the standard requirement for a PIN when porting a number. (If there is no PIN, there has to be a substitute for the PIN..... which is just kind of confusing, and less secure for protecting your number from accidents....)
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10 months 3 weeks ago #35967 by Isamorph

joseph wrote: What was the reason it was sent?


Apparently, increased security of accounts as stated in the OP. I suspect that Tello didn't require customers to set a pin when they originally opened their accounts, but they now do.
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10 months 3 weeks ago - 10 months 3 weeks ago #35978 by Diedrich_Duo

KentE wrote:

joseph wrote: What was the reason it was sent?


Just a guess, but perhaps because of the standard requirement for a PIN when porting a number. (If there is no PIN, there has to be a substitute for the PIN..... which is just kind of confusing, and less secure for protecting your number from accidents....)

@KentE, your post intrigued me enough to check in with Tello Support. As soon as I requested a callback, I got an e-mail acknowledging my request, which read in part:

"Here at Tello we take account security very seriously and so to help ensure that your information and account are fully secure, each account now (since March 28th, 2019) has a 4 digit Security PIN.

The 4 digit Security PIN provides an additional layer of protection for your Tello account and you will be asked to enter it in your online account when performing certain actions such as changing your device or updating your information.
You will also be asked for your Security PIN when calling to our Live Support team to request certain information or actions.

The Security PIN does not in any way affect the services or features you avail of now.
Also note that the Security PIN has nothing to do with a port out PIN or your account password. They are completely separate.

Your Security PIN will only ever be provided to you by email - to the email address you have registered in your online account.
Check your junk mail also to see if the email landed in there.

We recommend that once you receive the Security PIN email, that you then change the Security PIN to one that you prefer and can easily remember. You do this in your online account only."


So, if I am interpreting this correctly, the new PIN is not related to porting out. That means that anyone porting out still needs to use "0000" as the port-out PIN (I asked about this a few months ago just in case I ever needed the information).

On a related note, when I originally went to their "Contact Us" page and wanted to open a chat session with a Tello rep, that option was gone -- only e-mail and phone were available. I asked the phone rep about that, and he explained that they temporarily removed that option while the PIN information was generating way more Support inquiries than usual, but chat would be back soon. I was impressed that their Support team had the foresight to anticipate more volume, ahead of time, and take proactive measures to handle the additional workload. Yet another indication that Tello might have low rates, but they are truly a first-rate company!
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10 months 3 weeks ago #35984 by Zubrin
Tello should just use this security PIN during port out to give extra layer of protection on our numbers. In the past, Tello doesn't require port out PIN, so 0000 is used since the port receiving side needs a PIN.
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