I just received an email response from Tello thanking me for informing them about the problem and asking for addition info, which I provided. So evidently they were not aware of the problem, but are now. It may be that several failed login attempts may cause problems with the webpage access.
I just checked my Tello account, logging in the "regular" way using my Chrome browser (the top two lines, e-mail address and password, not with Facebook or Google), and it worked fine. So...
@ferocious-onyx-glossy-iguana-210905, I might suggest that you try logging in that way, using your Gmail e-mail address and your password on file. If you never set that up, as @KentE mentioned above, you might try "Forgot Password" or call Support at 866-377-0294 (or just dial 611 if your phone is already on Tello).
Hope this helps. Good luck and please let us know how things go.
Thanks for that method, but at present neither I nor “ferocious” can get on the Tello website to even attempt to log in, for we get a “forbidden”when trying to connect to the website. Tello said they’re working on it.
Isamorph wrote: Thanks for that method, but at present neither I nor “ferocious” can get on the Tello website to even attempt to log in, for we get a forbidden “message” when trying to connect to the website. Tello said they’re working on it.
Sorry you and others are having trouble with Tello -- fortunately, that is a very rare situation, although that doesn't make it any easier for any of you at the moment. Hope everything gets fixed and is up and running soon!
Login with Google problem has been fixed according to Tello, and I was able to log into my Tello account with my Google account.
From Tello two hours ago: "We have investigated the problem you reported. The tests made by our Technical Department indicate that the problem has now been resolved."