tello google login

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1 week 2 days ago - 1 week 2 days ago #35430 by KentE
Replied by KentE on topic tello google login
Support email for Tello: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone support: 866-377-0294 or dial 611 from your Tello phone.

Must be regional, or intermittent. I can still load the Tello site (Firefox 61 on Windows 7 machine), and log in (But I don't use Google login.)
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1 week 2 days ago #35434 by Isamorph
Replied by Isamorph on topic tello google login
I just received an email response from Tello thanking me for informing them about the problem and asking for addition info, which I provided. So evidently they were not aware of the problem, but are now. It may be that several failed login attempts may cause problems with the webpage access.

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1 week 2 days ago - 1 week 2 days ago #35435 by Isamorph
Replied by Isamorph on topic tello google login

KentE wrote: Support email for Tello: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone support: 866-377-0294 or dial 611 from your Tello phone.

Must be regional, or intermittent. I can still load the Tello site (Firefox 61 on Windows 7 machine), and log in (But I don't use Google login.)


Thanks, KentE
I informed Tello that other forum member weren't having problems, and so it might be a regional problem. I just received the following from Tello:

"We have opened an investigation regarding the isue you reported, as soon as there is any update we will notify you."

Tello, like always, is Johnny on the spot when there's a problem.

Don't forget we provide 24/7 live Customer Support, so contact us anytime night or day or check out our Help Center at:
www.tello.com/help_center .

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1 week 2 days ago #35436 by PEW
Replied by PEW on topic tello google login
I am using Chrome.

I am able to login on one of my acct using user name password.
I am unable to login on one of my account using Google login.

Yeah, looks like something broke, either Google changed something or Google Login is still broken.
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1 week 2 days ago #35437 by Isamorph
Replied by Isamorph on topic tello google login

PEW wrote: I am using Chrome.

I am able to login on one of my acct using user name password.
I am unable to login on one of my account using Google login.

Yeah, looks like something broke, either Google changed something or Google Login is still broken.


Thanks, I sent that info to Tello, suggesting that Google login is the culprit.

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1 week 2 days ago - 1 week 1 day ago #35440 by Diedrich_Duo
Replied by Diedrich_Duo on topic tello google login
I just checked my Tello account, logging in the "regular" way using my Chrome browser (the top two lines, e-mail address and password, not with Facebook or Google), and it worked fine. So...

@ferocious-onyx-glossy-iguana-210905, I might suggest that you try logging in that way, using your Gmail e-mail address and your password on file. If you never set that up, as @KentE mentioned above, you might try "Forgot Password" or call Support at 866-377-0294 (or just dial 611 if your phone is already on Tello).

Hope this helps. Good luck and please let us know how things go.
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1 week 2 days ago - 1 week 2 days ago #35442 by Isamorph
Replied by Isamorph on topic tello google login
Thanks for that method, but at present neither I nor “ferocious” can get on the Tello website to even attempt to log in, for we get a “forbidden”when trying to connect to the website. Tello said they’re working on it.
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1 week 2 days ago - 1 week 2 days ago #35443 by Diedrich_Duo
Replied by Diedrich_Duo on topic tello google login

Isamorph wrote: Thanks for that method, but at present neither I nor “ferocious” can get on the Tello website to even attempt to log in, for we get a forbidden “message” when trying to connect to the website. Tello said they’re working on it.

Sorry you and others are having trouble with Tello -- fortunately, that is a very rare situation, although that doesn't make it any easier for any of you at the moment. Hope everything gets fixed and is up and running soon!
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1 week 2 days ago #35465 by Isamorph
Replied by Isamorph on topic tello google login
Just found out I can now load tello.com, but when I try to login using Google I still get the "Forbidden"-"You don't have permission to access /account/process_login/google on this server."

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1 week 1 day ago - 1 week 1 day ago #35479 by Isamorph
Replied by Isamorph on topic tello google login
Login with Google problem has been fixed according to Tello, and I was able to log into my Tello account with my Google account.
From Tello two hours ago: "We have investigated the problem you reported. The tests made by our Technical Department indicate that the problem has now been resolved."
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