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lexusl21 wrote: I was able to. Workedfor me
Able to what? What worked for you?
Cn. Number on rp
Are you saying that it successfully transferred from CN to RP?
KentE wrote: quote="PEW" post=36039]Yep, I gave them some info and they were able to retrieve it. Guess it's been stuck in RedPocket's system all this time and no one noticed.
KentE wrote: @Gethome
On the Sprint network, both a number and an associated MEID are required to establish an active line. If you remove either (by porting away the number, or by removing the device without replacing it), the active line should be cancelled & both will disappear from being assigned to & active on the Sprint network.
(eg, if the phone number was actually permanently lost and no longer on the Sprint network, the phone would have been immediately available to sign up again on a Sprint-network provider. If the phone number was just 'misplaced' and forgotten about, as with PEW, the phone MEID should still show as active somewhere on the Sprint network, and not available to start another line of service on Ting/CDMA, Tello, Red Pocket/Sprint, etc.)
Specifically for your details-- if your wife's phone is the same phone that was on CellNuvo, and is now active on Red Pocket/Sprint, it appears the old number was permanently lost, as the service agents described. You would not have been able to re-activate the phone on the Sprint network again while it was still tied to the old number.
If, however, your wife's phone was a multi-carrier phone & you elected to activate it for her on Red Pocket Verizon/AT&T/T-Mobile, we still may not know for certain whether the old number still exists in the deep dark areas of Red Pocket. (I believe it's possible for a multi-carrier phone to be active on the Sprint network, and one of those other networks, at the same time.) In that case, you could explore by checking the MEID for Ting/CDMA or Tello activation, where it would be rejected for new activation as currently in use on the Sprint network.