Venn Mobile going bust

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1 week 2 days ago #46653 by peterquinn
Looks like Venn Mobile is going bust. No service since early yesterday morning. Sprint Business customer service says there are legal proceedings underway. Reminds me of the last days of RingPlus.

Venn Support sent an e-mail yesterday saying it’s a company-wide outage. The e-mail was cc’ed to TelTik. Yesterday, Venn’s phone customer service said Venn’s business team was working on the issue. Note how they said “business team” and not “technical team”. Today, no one comes on the line and “the voice mailbox is full” so you can’t leave any messages.

If you are with Venn, disable auto-pay. They look like they are on their way out. Unfortunately for me, my credit card was charged just two days ago for next month.

I should have seen the signs. Data speeds were horrible. Frustratingly slow Chat. No replies to Support e-mails. Phone customer service consists of a husband-and-wife team that works from home. (I know this because there was this loud guy called Jay answering calls in the background when I called around the start of the Coronavirus pandemic, and the lady called Rochelle who I was talking to, said Venn was letting her work from home. I called again a couple minutes later and the guy called Jay answered, put me on to Rochelle, and continued talking loudly in the background. Jay is a huge loud-mouthed jerk incidentally. Keeps insulting customers).
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1 week 2 days ago #46654 by echance20
Replied by echance20 on topic Venn Mobile going bust
Teltik is apparently putting holds on new activations. is Venn and Teltik related?

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1 week 2 days ago #46655 by Diedrich_Duo
Replied by Diedrich_Duo on topic Venn Mobile going bust

echance20 wrote: Teltik is apparently putting holds on new activations. is Venn and Teltik related?

As far as I can tell, the answer is yes. Here is a link to more information from the Best MVNO website:
bestmvno.com/mvnos/venn-mobile/#:~:text=Things%20To%20Know%20About%20Venn%20Mobile&text=Venn%20Mobile%20operates%20as%20a,Mobile%20business%20plan%20reseller%20Teltik .
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1 week 2 days ago - 1 week 2 days ago #46656 by Isamorph
Replied by Isamorph on topic Venn Mobile going bust
"Venn Mobile’s Service Has Shut Down & May Be Permanent, Teltik Could Be Next"

I think a person called Isamorph started the Venn Mobile thread not long ago--- sorry about that P. Quinn, and so is Joe Paonessa from Bestmvno.



bestmvno.com/venn-mobile/venn-mobiles-service-stopped-may-be-permanent-teltik-next/
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1 week 2 days ago - 1 week 2 days ago #46658 by mmfacemm
Replied by mmfacemm on topic Venn Mobile going bust
Yes teltik suspended activations too.

Looks like they are done for.

I predict Hello mobile will be the next to die.

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1 week 1 day ago #46676 by KentE
Replied by KentE on topic Venn Mobile going bust

mmfacemm wrote: Yes teltik suspended activations too.

Looks like they are done for.

I predict Hello mobile will be the next to die.


I'm curious about your inclusion of Hello Mobile here.

Are you suggesting that Hello Mobile is using a business model similar to Venn & Teltik? (Reselling group business lines.)

Or are you suggesting only that Hello Mobile's pricing structure for data is not tenable? (Which may in fact be the root cause of Venn Mobile's demise, rather than the reseller issue.)

Or are you looking just at a prediction of the next MVNO to fail, without suggesting any similarities of the reason for failure? (i.e., Venn might fail because of average data use, Teltik might fail because of reseller method objections from a carrier, and Hello Mobile might fail because of poor customer service.)
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1 week 1 day ago #46678 by mmfacemm
Replied by mmfacemm on topic Venn Mobile going bust
Haha yes sorry I just think their pricing looks too good to be true. They are either doing something sketchy, not taking enough to survive long term or will jack up the prices later. Just a random prediction. The ones that seem too good to be true usually are.

They are offering $25 unlimited (even lowr for family plans). That simply is not sustainable for anyone other than a major carrier subsidising it for one reason or another or someone reselling group lines.
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1 week 1 day ago #46679 by PEW
Replied by PEW on topic Venn Mobile going bust
Well, which others discussed on this forum, do you feel are unsustainable? The rep from Ting defends their rates and I guess would be sustainable.

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1 week 1 day ago - 1 week 1 day ago #46682 by KentE
Replied by KentE on topic Venn Mobile going bust

mmfacemm wrote: Haha yes sorry I just think their pricing looks too good to be true. They are either doing something sketchy, not taking enough to survive long term or will jack up the prices later. Just a random prediction. The ones that seem too good to be true usually are.

They are offering $25 unlimited (even lowr for family plans). That simply is not sustainable for anyone other than a major carrier subsidising it for one reason or another or someone reselling group lines.


Thanks! Good observations, & I'm not sure I would disagree with them.

The last I read, Hello Mobile's $25 Unlimited plan was really 15GB at full speed, throttled 2G afterwards-- but pretty decent 2G, at 256kbps. That said, it still seems to fall under the 'too good' umbrella.

I have expected Hello's pricing to go up somewhat since they started. With a few exceptions (including that $25 plan, and before any multi-line discounts ), their rates are pretty close to Tello's rates.

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1 week 1 day ago #46683 by KentE
Replied by KentE on topic Venn Mobile going bust

PEW wrote: Well, which others discussed on this forum, do you feel are unsustainable? The rep from Ting defends their rates and I guess would be sustainable.


I'll take a swipe at that one-- Visible is unsustainable at party-pay pricing. The only reason I can see for that rate is that it's still in beta & has the potential of significant issues that would drive folks away if they were paying closer to market price.

So, for those who long for Visible to get all the kinks ironed out & to become as reliable & easy as Verizon Postpaid/prepaid, be careful what you wish for. When that happens, there's no reason for bargain-basement pricing.

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