@als --- Hope you're better tomorrow. I suppose you have already tried this, but once when I was signed onto a $3 T-mobile plan, I couldn't get the phone working from the get go, and called CS and got the same info you did. Only when I powered off the phone, took out the sim, though it was inserted correctly, reinstalled the sim, and powered on the phone did it start working as it should. Why it then worked, I do not know. Also, probably unrelated, there was a big Verizon outage on the east coast yesterday where customers were unable to send texts, a problem that has now been corrected.
Pix wireless support answers quickly but has a 24 hour delay to pass issues on to technical support and then get back to you when you contact support by phone.
Support first suggested that it was a phone issue. Being able to tell support that the phone worked perfectly with the Tracfone Verizon sim was a game changer.(Thanks to all on this forum. I wouldn't have had a clue and been in support service hell forever)
Pix wireless requested a photo of both sides of the sim to verify that the sim was not damaged, then sent a new sim.
When the sim arrived with no instructions. I initiated an online chat.to determine what actions I needed to take . Pix wireless associated the sim with my phone. Voice, mms and sms all work perfectly after changing original settings from cdma evdo to lte. Soteria this one is dedicated to you !!!!
First you tube streaming ever is Rolling Stones album Streaming Now 1: 42 minutes. Works perfectly on Pix wireless hotspot. I'm Rocking! Yeah!