Google Fi

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6 days 10 hours ago #31942 by PEW
Google Fi was created by PEW
So I started a plan on Fi... was working fine on T-Mo HSPA+, I saw the prompt to improve service. Now, it's connected to weaker Sprint LTE and I am unable to call out. :(

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6 days 10 hours ago - 6 days 10 hours ago #31944 by PEW
Replied by PEW on topic Google Fi
Calling the phone, it rings on Hangouts but not the phone. :(

On Fi Chat waiting for assistance...

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6 days 10 hours ago #31945 by st3fx
Replied by st3fx on topic Google Fi
Have you already tried toggling airplane mode and/or power cycling device?

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6 days 10 hours ago #31946 by Isamorph
Replied by Isamorph on topic Google Fi

PEW wrote: So I started a plan on Fi... was working fine on T-Mo HSPA+, I saw the prompt to improve service. Now, it's connected to weaker Sprint LTE and I am unable to call out. :(


Your not alone. Maybe these links will help.

android.gadgethacks.com/how-to/force-switch-t-mobile-sprint-project-fi-0180878/

android.stackexchange.com/questions/154320/manually-switch-carriers-project-fi

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6 days 10 hours ago #31948 by PEW
Replied by PEW on topic Google Fi
No, because it said I will be out of service for a few minutes then get service back... did not want to mess it up if it's still configuring... waiting on support... queue is long but goes fast.

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6 days 10 hours ago #31953 by PEW
Replied by PEW on topic Google Fi
OK, waited long enough... tried airplane mode, did not help. tried reboot, did not help. When calling, it actually says to call customer service, so I am still on the queue...

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6 days 10 hours ago - 6 days 10 hours ago #31954 by PEW
Replied by PEW on topic Google Fi
Well, after restarting, it tried to acquire Sprint DM again (I guess it had gotten stuck), now I get a diff msg when dialing out (we are unable to complete your call at this time)... I am able to dial in and answer the call.

still on the queue...

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6 days 10 hours ago - 6 days 10 hours ago #31956 by PEW
Replied by PEW on topic Google Fi
Network info:
EID: bunch of #s
Cached Subscription: bunch of #'s
UICC subscription: bunch of #'s... same as cached
SIM operator: Unknown [It was giving me a bunch of invalid SIM messages during this enhance coverage activation process]
Network operator: Sprint

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6 days 9 hours ago #31958 by PEW
Replied by PEW on topic Google Fi
Looks like it failed to activate under Sprint (because I have bad Sprint coverage here)... so I had to go to Settings, Apps & Notifications, App Info, Google Fi, Storage, and Clear Data/Cache. Then redo activation then redo Maxiize Coverage.
Now it's using T-Mobile towers since that's the strongest signal for me.

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6 days 9 hours ago #31959 by PEW
Replied by PEW on topic Google Fi
Tried to force it to switch to Sprint... saw the invalid SIM message again... so looks like the SIM is being rejected by Sprint... so no Sprint coverage...

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