Porting issues at R+

  • JTSR71
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4 years 9 months ago #11 by JTSR71
Replied by JTSR71 on topic Porting issues at R+

"Not to put too fine a point on it but if it was a sustainable model, we wouldn't be having this conversation."

I think the Ting reps are trying very hard to be both friendly and efficient. They are clearly inexperienced on the diplomatic side and have made a number of gaffes, including the rather serious one you noted. They also have made a number of factually incorrect statements on accounting issues--more experienced reps would have simply finessed these issues. I give them high marks for effort in a difficult and stressful environment.

I was reading through Social and there were lots of people "wishing" and asking for more from Ting than had been offered. Many clearly have zero realization that for the last 18 months, R+ has been giving away something costing $30+ per month to 100,000 subscribers with little offset on the revenue side.

As you say, Ting employees are under stress right now literally rescuing numbers after R+'s recklessness. No doubt that comment made by Ting has an edge to it because of that stress. But, it is also a firm response to many refugees having unrealistic expectations and thinking that somehow other MVNOs are like R+ whereas clearly R+ was an outlier. If those refugees don't understand the Ting model, then it probably isn't the right home for them and nor would I suspect that Ting wants them.

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4 years 9 months ago #12 by Veritas.Aequitas
I'm having swapping issues. I've been trying to swap devices before initiating a port to ensure the devices and sim cards are released by Ring+. So far, only 1 device swap has actually completed. 1 out of hundreds of attempts.

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4 years 9 months ago #13 by Oldbooks1
Replied by Oldbooks1 on topic Porting issues at R+
The swap tool has been malfunctioning for months and recently it seems to be pure luck as to whether one is able to swap or not.

My big worry was indeed the release of the MEID and ICCID.

After looking at a number of posts I got the sense the safest thing to do might be to port as a means of ensuring release.

So I tried a manual port to Ting and it worked in a few hours--maybe just good luck.

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