Youmail push notifications no longer show

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7 months 1 week ago #43538 by realLexusl21
Tech question:

On a Moto E4 factory unlocked phone. Push notifications stopped working for YouMail app only.

They used to work. They still work on a Moto E4 Verizon phone.

I tried reinstalling twice the app. I looked in settings and make sure notifications were on. Both in the app and on the phone at settings.

Obviously something happened or something glitchy.

Any suggestions and how to turn them back on will be greatly appreciated.

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7 months 1 week ago - 7 months 1 week ago #43539 by realLexusl21
I don't think it's a YouMail app issue I think it's any app. What do you do if any app was lost push notifications what are the checks. Somehow either a setting or a glitch or something happend

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7 months 1 week ago #43540 by KentE
Are both Motos running the same OS version, and has there been a recent update on the unlocked one?

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7 months 1 week ago #43541 by realLexusl21

KentE wrote: Are both Motos running the same OS version, and has there been a recent update on the unlocked one?


Same OS

The unlocked had youmail notifications. Somehow stopped

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7 months 1 week ago - 7 months 1 week ago #43542 by Isamorph
I know little about push notifications nor do I know if they are the same as alerts, but maybe the YouMail link below might help.



support.youmail.com/hc/en-us/articles/200478778-I-Am-Not-Getting-Email-Alerts-or-Text-SMS-Message-Alerts

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7 months 1 week ago #43544 by realLexusl21
Email alerts work but push stopped working

Youmail sent a log I gave to escalate it

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